Non-Insured Health Benefits Analyst

OverviewReference number: DIS24J-024133-001326Selection process number: 24-DIS-NCR-EA-614251Indigenous Services Canada - First Nations and Inuit Health BranchSioux Lookout (Ontario)CR-05- Inventory$61,154 to $66,206For further information on the organization, please visit Indigenous Services CanadaClosing date: 3 March 2026 - 23:59, Pacific TimeWho can apply: Persons residing in Canada, and Canadian citizens and permanent residents abroad.Apply onlineUpdate: Amendment to closing date: March 3, 2026.We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.Important: There are several Non-Insured Health Benefit Analysts (CR-05) inventories being run across Canada concurrently. If you are interested in multiple locations, you MUST apply to the specific inventory poster related to those locations. These inventories use the same merit criteria. If you have applied to multiple inventories you will only be assessed once. Your results will be applied to the inventories you submitted applications for.These positions support hybrid work, offering the employee the opportunity to perform a combination of onsite and offsite work under an annually reviewed work arrangement, with the objective to balance operational requirements with employee circumstances and work preference. Indigenous Services Canada operates under the Treasury Board Secretariat’s “Direction on prescribed presence in the workplace.” As of September 9, 2024, employees are required to work from the office at least three (3) days a week and may have the option to telework the rest of the week, subject to operational requirements.DutiesYou will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.Work environmentDo you like a challenge when you come to work? If so, the position of Non-Insured Health Benefits Analyst could be the perfect opportunity for youWant to make a difference? By joining our team, you will have the opportunity to provide support to health services and community based programming. You will help build and support strong working relationships with First Nations and Inuit communities, families and individuals, with a focus on improving health outcomes and reducing health risks.Intent of the processA pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and/or linguistic profiles.Positions to be filled: Number to be determinedInformation you must provideIn order to be considered, your application must clearly explain how you meet the following (essential qualifications)EducationSuccessful completion of two years of secondary school or an acceptable combination of education, training and/or experience.ExperienceExperience responding to client or provider enquiries.Experience researching information or resolving problems in a customer service environment.Experience in using one or more of the following: word processing programs, spreadsheet programs and/or online data retrieval programs.The following will be applied / assessed at a later date (essential for the job)CompetenciesCommunication - WrittenCommunication - OralAbility to use word processing programsAbility to use spreadsheet programsClient Service OrientationAttention to detailWorking effectively with othersDependabilityJudgementThe following may be applied / assessed at a later date (may be needed for the job)Asset ExperienceExperience working effectively with First Nations, Inuit or Métis clientsExperience working in a call centre environmentExperience providing front line customer serviceExperience in account payment processes in an office environmentExperience in determining eligibility and processing benefit requestsExperience analyzing, verifying and processing claimsExperience working in a PharmacyOrganizational NeedsIndigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).Conditions of employmentSecurity - All positions require a Reliability status.Some positions may require any or all of the following Conditions of Employment, which will vary depending on the position being staffed:Willingness and ability to work overtime on short noticeOn-call weekend support on a rotational basisWorking in a Call center environment: Hours of work are from 8:00am to 4:00pm (CST) Monday through FridayConsent at the time of hire to telephone monitoringWillingness and ability to travel as required to remote or northern locations using a variety of modes of transportationShould relocation be required, the incumbent must complete a Health Declaration form for themselves and dependents, in accordance with the Isolated Post and Government Housing DirectiveOther informationThe Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.HOW TO SUBMIT YOUR APPLICATIONONLY ONLINE APPLICATIONS WILL BE ACCEPTED. All job applications must be submitted through the jobs.gc.ca site. To submit online, please select the button "Apply Online" below.Persons who cannot apply online or have disabilities preventing online application should inform the contact persons responsible for this process and contact 1-800-645-5605 prior to the closing date.Instructions on how to respond to screening questions: You must answer all questions clearly indicating how you meet each of the essential criteria and asset criteria with detailed explanations and concrete examples. Asset qualifications may be invoked for screening, evaluation and/or right fit decisions. Provide concrete examples including where, when and how you acquired the experience. Do not rely on phrases like "refer to my attached résumé". Lack of DETAILS may result in application rejection. Your answers will be used to assess written communication skills. Do not use bullet points.Assessment methods may include online application, written exam, interview, simulation, Candidate Achievement Record and/or Reference Checks. Some assessments may be conducted remotely. All communications may be used in evaluation. Cheating or plagiarism is not permitted and may lead to removal from the process.Proof of educationCandidates must provide proof of education credentials upon requestCandidates with foreign credentials must provide proof of Canadian equivalencyForeign certificates/diplomas assessed against Canadian standardsAll applicable fees are the responsibility of the candidateThe CICIC assists with credential assessment (website: cicic.ca)CommunicationAcknowledgment of receipt of applications will not be sent. Only candidates proceeding to the next stage will be contacted. Note: Applications will be communicated by e-mail. Provide a valid email address and keep contact information up to date.Official languagesApplicants may participate in the appointment process in the official language of their choice. Indicate preferred official language in online application.PreferencePreference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.We thank all those who apply. Only those selected for further consideration will be contacted. #J-18808-Ljbffr