Product Manager

Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Product Manager – Digital Solutions is responsible for the design, development, enhancement, and continuous improvement of Fastfrate Group’s customer-facing shipping systems, digital tools, and related technology-enabled products.

This role serves as the primary business liaison between customers, Sales, Operations, Marketing, and Technology, to identify customer and business needs and translate them into clearly defined product requirements and system functionality.

A key focus of the role is understanding how customers interact with Fastfrate Group throughout the shipping journey and designing digital solutions that make it easier to quote, book, tender, manage, track, document, and analyze shipments across the Fastfrate Group portfolio.

The Product Manager will lead the development of business requirements, user stories, process flows, functional specifications, acceptance criteria, product roadmaps, and feature priorities for new and existing shipping systems.

The role will have direct ownership of the business requirements and product development roadmap for Fastfrate Group customer shipping systems and will work closely with Technology and development teams throughout product design, development, testing, implementation, and continuous improvement.

Hours of Work:

Monday to Friday, 8:00am–4:30pm

Work Arrangement:

On-site

Position Type:

Non-Union

Employment Status:

Permanent

Compensation:

Salary Range: $110,000 to $130,000

Work Location & Environment:

9701 Hwy 50, Woodbridge, ON L4H 2G4 – Office

Key Accountabilities:

In this role, you will:

Digital Product & Shipping System Ownership

• Serve as the primary business owner for Fastfrate Group customer-facing shipping systems and related digital products.
• Develop and maintain a comprehensive understanding of how customers interact with Fastfrate Group systems throughout the shipping lifecycle.
• Identify opportunities to simplify and improve customer shipping processes, including:
  • Registration and account setup
  • Rate quoting
  • Shipment booking
  • Bill of lading creation
  • Label and document generation
  • Pickup requests
  • Shipment tracking
  • Proof of delivery
  • Customs documentation
  • Claims
  • Invoice visibility
  • Reporting and analytics
  • Customer notifications
  • API and system integrations
• Establish and maintain a long-term product roadmap for c