Admitting & Locating CSR - Locating - Information Management Group

CAMH has a number of current career opportunities for you to consider. Select a job title to view the description and apply online.Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.To learn more about CAMH, please visit their website at: www.camh.ca .To view our Land Acknowledgment, please click here .Are you someone that provides exceptional customer service? Do you thrive under pressure with a strong sense of urgency? Do you love to follow procedures? Are you available to work day, evening, weekend, and statutory holiday shifts? If you said “yes” to all of the above, then keep reading and consider joining our teamThe Information Management Group at the Centre for Addiction and Mental Health (CAMH) is currently seeking one (1) casual, Customer Service Representative (CSR) for its Locatingdepartment. As a member of the team you will provide quality support to CAMH clients/patients, visitors and staff, employing a high degree of customer service and timeliness. You will provide: efficient switchboard services utilizing computerized telephone and voice mail service; monitor all hospital emergency communications and alarms to relay emergency codes and dispatch proper teams to appropriate areas; and conduct quality audits of various systems and databases to improve and sustain the integrity of the data. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements.This positionwill primarily work weekendshiftsbut there may be opportunities for additional shifts during the week.This position operates out of the 1001 Queen Street Site.A Casual employee is defined as an employee whose work is not normally scheduled on a predetermined basis but who may be prescheduled or called in on a relief basis only to fill in for illness, vacations, emergencies and other periods of staff shortages once it has been determined that no Part-Time employees normally scheduled on that unit/department have agreed to work the required number of shifts available. Once a Casual employee has been scheduled or called in under these provisions, a Part-Time employee may not displace them. Casual employees who have not been recalled for a six (6) month calendar period will be terminated from employment at CAMH.Casual employees are not entitled to benefits under this Collective Agreement, including but not limited to, no entitlement to pay in lieu for vacation or pay in lieu for benefits.Casual employees are not eligible for Layoff and Recall Rights as per Article 13 of this Agreement.You must have Grade 12 education, or equivalent. Post-secondary education is an asset. Preference will be given to candidates with one (1) year or more of experience in a switchboard department. Other similar customer service experience will be considered. Experience in the healthcare industry or in a similar production/service environment is preferred. Experience operating electronic phone systems, PC-based phone systems, alarm panels/monitoring systems, fire panels, overhead paging systems and two-way radios is preferred. You possess excellent communication and interpersonal skills enabling you to effectively communicate with clients/patients, their families and other staff. You have a demonstrated ability multi-task and to maintain control during stressful situations. Effective decision-making, time management, attention to detail, organizational and problem solving skills are required. The ability to work with clients/patients and staff of diverse cultural and social backgrounds is necessary. Computer literacy in Microsoft Word, Excel, Internet Explorer and Outlook is required. Proficiency in database use, preferably registration and/or scheduling applications is an asset. The ability to quickly learn new software applications is also required. Upon hiring the candidate must be available for fifteen (15) contiguous days of training. Bilingualism (French/English) or proficiency in a second language would be an asset.If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.CAMH is committed to creating an equitable and inclusive workplace that is free from any form of discrimination and harassment. We actively encourage individuals from equity-deserving communities, including First Nations, Métis and Inuit, racialized communities, LGBTQ2S+ communities, women, and people with disabilities (including those who have experienced mental health and substance use challenges) to apply for our available positions. We appreciate the interest of all applicants and wish to ensure that all candidates have an equitable opportunity. If you require any accommodations during the interview process, please inform us. If you believe you need a reasonable accommodation to search for a job opening or to apply for a position, please contact us by emailing recruitment.team@camh.ca or calling 416 535 8501 x 32400. Please note that we will not respond to any calls or emails related to employment inquiries. #J-18808-Ljbffr