Product, Service

2 months ago


Mississauga, Canada Flyrouge Full time
Product, Service & Operations Manager - Inflight ServicesJob Description

Posted Thursday, February 8, 2024 at 5:00 a.m.

POSITION: Product, Service & Operations Manager

We are looking for a dynamic individual that is passionate about On Time Performance, customer service and providing consistent onboard product delivery.

SCOPE:

Reporting to Manager, Product, Service & Airports, the Product, Service & Operations Managers’ role is responsible to develop and maintain all service delivery support documentation to promote and achieve consistency, customer service excellence onboard and monitor the On Time Performance for Rouge. This role is the liaison with external departments including marketing, catering and the operations groups.

RESPONSIBILITIES:

  • Take an active role in developing strategy for consistent onboard delivery
  • Maintain operational service flows and supporting documentation such as Lead checklist, service guide, premium service etc., as required
  • Provide subject matter expertise to the Internal Communications Manager to assist with friendly and effective communication specific to on‐board service changes and special projects initiatives
  • Coordinate with Senior management to identify areas that may require increased focus to ensure onboard service delivery compliance
  • Take an active role in developing strategy for consistent onboard delivery
  • Support ongoing recognition of onboard customer service excellence
  • Actively provide Rouge crew with support and direction specific to onboard service and overall customer experience
  • Liaison with Air Canada Mainline Product team on new product, galley loading and service flows
  • Liaison with Concierge team on standards for high yield customers and communication of standards to Rouge crew
  • Be an ambassador and Lead Rouge IFS team to support launch of new Air Canada onboard product
  • Develop specific strategies for onboard coaching and checks related to service delivery
  • Participates in the Rouge Advisory Panel
  • Actively communicates with external departments, point of contact for catering and all operational groups
  • Track, trend and analyse Rouge operational results on a scheduled basis
  • Provide reports about Rouge operational results, identifying challenges and suggestions to rectify
  • Maintain the IFS Gate Support Team, posting of vacancies, hiring, relaying of information to the team and bringing relevant information from their reports to the appropriate parties
  • Provide management support as required in the daily operation
  • Assume any responsibilities as delegated by the Manager, Product, Service and Airports
  • Establish business processes and procedures for this position

KNOWLEDGE AND SKILLS REQUIRED:

  • Experience in management with a strong focus on leading and motivating employees
  • Successfully complete the Flight Attendant Training Program and maintain qualifications
  • Excellent interpersonal, conflict resolution and communication skills
  • Detail oriented, innovative and creative
  • Strong customer service excellence focus
  • Strong organizational skills
  • Ability to meet deadlines, work under pressure and achieve multiple objectives
  • Adaptable and flexible to support a 24/7 operation
  • Ability and willingness to travel
  • Related airline experience
  • Fluency in French and English an asset
Pay Type Salary

Employment Indicator Management

#J-18808-Ljbffr
  • Production Associate

    2 weeks ago


    Mississauga, Canada COLLETTE TRAVEL SERVICE INC Full time

    Collette is seeking a **Production Associate** to join the Production/Distribution Team. This is an in person role at our office in Mississauga. **About Collette: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest...


  • Mississauga, Ontario, Canada COLLETTE TRAVEL SERVICE INC Full time

    Collette is seeking a Production Associate to join the Production/Distribution Team. This is an in person role at our office in Mississauga.About Collette: Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when...

  • Product, Service

    1 week ago


    Mississauga, Ontario, Canada Flyrouge Full time

    Product, Service & Operations Manager - Inflight ServicesJob Description Posted Thursday, February 8, 2024 at 5:00 a.m. POSITION: Product, Service & Operations ManagerWe are looking for a dynamic individual that is passionate about On Time Performance, customer service and providing consistent onboard product delivery.SCOPE:Reporting to Manager, Product,...

  • Product, Service

    1 week ago


    Mississauga, Ontario, Canada Air Canada Rouge Full time

    POSITION: Product, Service & Operations ManagerDEPARTMENT: In‐flight Service - Air Canada RougeLOCATION: MississaugaWe are looking for a dynamic individual that is passionate about On Time Performance, customer service and providing consistent onboard product delivery.SCOPE:Reporting to Manager, Product, Service & Airports, the Product, Service &...

  • Production Lead Hand

    4 weeks ago


    Mississauga, Canada Service Door Industries Full time

    **Hours: 8:00 am to 4:30 pm Monday to Friday** **Location: Mississauga, ON** SDI is a progressive industrial overhead door manufacturer looking for a Lead hand/Shipper & Receiver that can thrive in a fast-paced environment that involves working with and around moving machinery. The following is a brief overview of the position; however, the employee is...


  • Mississauga, Canada Service Door Industries Full time

    **Hours: 8:00 am to 4:30 pm Monday to Friday** **Location: Mississauga, ON** SDI is a progressive industrial overhead door manufacturer looking for a Lead hand/Shipper & Receiver that can thrive in a fast-paced environment that involves working with and around moving machinery. The following is a brief overview of the position; however, the employee is...

  • Servicer, Pools

    2 weeks ago


    Mississauga, Canada Service Plus Aquatics Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Professionalism in customer service - Determine layout and installation procedures - Measure and mark guidelines to be used for installations - Prepare and maintain work materials and supplies - Load and unload trucks with supplies and...


  • Mississauga, Canada Service Door Industries Full time

    **Parts/Service Counter Customer Service Representative (CSR)** **Hours: 8:00 am to 4:30 pm Monday to Friday** **Location: Mississauga** SDI is a progressive industrial overhead door manufacturer looking for a Customer Service Representative for our Parts/Service Counter. In this position, you will be the primary contact for customers as they place parts...


  • Mississauga, Ontario, Canada Xerox Canada Ltd. Full time

    Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...


  • Mississauga, Ontario, Canada Xerox Canada Ltd. Full time

    Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's...


  • Mississauga, Ontario, Canada Service Door Industries Full time

    Parts/Service Counter Customer Service Representative (CSR)Hours: 8:00 am to 4:30 pm Monday to FridayLocation: MississaugaSDI is a progressive industrial overhead door manufacturer looking for a Customer Service Representative for our Parts/Service Counter. In this position, you will be the primary contact for customers as they place parts orders, request...

  • Account Manager

    3 weeks ago


    Mississauga, Canada Berg Industrial Service Full time

    We currently have a permanent opportunity for an Account Manager, reporting to the Service Sales Manager. This position will be based out of our Mississauga, ON location. If you are entrepreneurial, want to contribute to the success of a growth focused company, and a team player that thrives on challenges in a fun, fast paced environment, this is the...

  • Wholesale Buyer

    2 months ago


    Mississauga, Canada TAQWA PRODUCT INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 to less than 7 months **Tasks**: - Establish and maintain contact with suppliers - Maintain adequate stock levels - Negotiate prices, discounts, credit terms and transportation arrangements with suppliers - Oversee...

  • Wholesale Buyer

    3 weeks ago


    Mississauga, Canada TAQWA PRODUCT INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 to less than 7 months **Tasks**: - Establish and maintain contact with suppliers - Maintain adequate stock levels - Negotiate prices, discounts, credit terms and transportation arrangements with suppliers - Oversee...

  • wholesale buyer

    2 months ago


    Mississauga, Canada TAQWA PRODUCT INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 monthsTasksEstablish and maintain contact with suppliersMaintain adequate stock levelsNegotiate prices, discounts, credit terms and transportation arrangements with suppliersOversee distribution of merchandise to...

  • wholesale buyer

    10 hours ago


    Mississauga, Canada TAQWA PRODUCT INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 monthsTasksEstablish and maintain contact with suppliersMaintain adequate stock levelsNegotiate prices, discounts, credit terms and transportation arrangements with suppliersOversee distribution of merchandise to...

  • wholesale buyer

    3 weeks ago


    Mississauga, Canada TAQWA PRODUCT INC Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksEstablish and maintain contact with suppliersMaintain adequate stock levelsNegotiate prices, discounts, credit terms and transportation arrangements with suppliersOversee distribution of merchandise to...

  • wholesale buyer

    2 months ago


    Mississauga, Canada TAQWA PRODUCT INC Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasksEstablish and maintain contact with suppliersMaintain adequate stock levelsNegotiate prices, discounts, credit terms and transportation arrangements with suppliersOversee distribution of merchandise to...


  • Mississauga, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...


  • Mississauga, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...