Current jobs related to Enrolment Services Specialist, Group Benefits - Southwestern Ontario - Sun Life
-
Patient Services Specialist
2 days ago
Southwestern Ontario, Canada FYihealth group Full timeWe’re looking for a Patient Services Specialist to join our solis optics – Waterloo location. Bring your passion for style and customer service; help customers find their perfect fit and provide exceptional retail experience. This is a full-time role (30–40 hours weekly, Monday–Saturday) offering a comprehensive benefits package and opportunities for...
-
Implementation Specialist
3 days ago
Ontario, Canada Medavie Blue Cross Full timeMedavie is a national health solutions partner that integrates benefits management, health management and health care delivery. Together, with our team of more than 7,700 professionals, we are committed to improving the wellbeing of Canadians. As a not-for-profit organization, Medavie oversees Medavie Blue Cross, a premier all-in-one benefits carrier and...
-
Strategic Implementation Lead
3 weeks ago
Southwestern Ontario, Canada Manulife Full timeA leading financial services provider is seeking an Implementation Manager to support client relationships and manage implementation projects. This role requires strong relationship management, project management skills, and in-depth knowledge of group benefits products. The ideal candidate should have a minimum of five years of experience in account...
-
Benefits Specialist
3 days ago
Barrie, Ontario, LN P, Canada GroupHEALTH Benefit Solutions Full timeAbout GroupHEALTH At GroupHEALTH, we're proud of the work we do – but it's how we do it that truly sets us apart. We're a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact. Here, you'll find more...
-
Benefits Services Representative
3 weeks ago
Southwestern Ontario, Canada OTIP (Ontario Teachers Insurance Plan) Full timeBenefits Services Representative - Call Centre (1-year contract) Join to apply for the Benefits Services Representative – Call Centre (1-year contract) role at OTIP (Ontario Teachers Insurance Plan). Company Description With every job, there’s always the question of why join a company or be part of its mission. Here the why is easy: at some point,...
-
Senior People Ops Specialist
2 weeks ago
Southwestern Ontario, Canada Sun Life Full timeA leading financial services company is seeking a Senior People Operations Specialist to provide high-level HR support within HR Shared Services. Responsibilities include handling complex HR inquiries, ensuring data integrity, and driving process improvements. Ideal candidates will possess strong HR knowledge, excellent analytical skills, and the ability to...
-
Senior People Ops Specialist
2 weeks ago
Southwestern Ontario, Canada Sun Life Full timeA leading financial services company is seeking a Senior People Operations Specialist to provide high-level HR support within HR Shared Services. Responsibilities include handling complex HR inquiries, ensuring data integrity, and driving process improvements. Ideal candidates will possess strong HR knowledge, excellent analytical skills, and the ability to...
-
Vision Care Customer Experience Specialist
2 days ago
Southwestern Ontario, Canada FYihealth group Full timeA healthcare services organization in Southwestern Ontario is seeking a Patient Services Specialist for their solis optics location. This full-time role offers a comprehensive benefits package and focuses on providing an exceptional retail experience through customer engagement. You'll manage appointments, assist with billing, and uphold excellent service...
-
Benefits Services Representative
3 days ago
Southwestern Ontario, Canada Ontario Teachers Insurance Plan Full timeBenefits Services Representative - Call Centre Benefits Services-BSR location_on Waterloo, ON OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career...
-
Sales Operations Specialist
2 days ago
Southwestern Ontario, Canada Equitable Life of Canada Full timeAt Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other. The Opportunity At...
Enrolment Services Specialist, Group Benefits
1 month ago
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Location : hybrid In a client-facing role, the Enrolment Services Specialist is accountable for the accurate and timely implementation and ongoing support of our Group Benefits Enrolment capabilities and related services. The Enrolment Services Specialist is responsible for managing all components of their assigned block of clients and projects as it relates to Member Enrolment, working in partnership with our Clients, Business Development, Service Reps, Implementation Project Managers, and all other internal stakeholders to deliver the optimal Enrolment experience. What will you do? Provide exceptional customer service to our external clients and internal business partners Project Lead the implementation of our Enrolment services for new clients and re-enrolment for our existing clients Create client-specific project plans, manage all enrolment deliverables, and ensure accurate setup of Sun Life Financials' systems as it impacts enrolment Monitor task assignments with internal and external project team members on an ongoing basis Negotiate with internal and external partners to ensure Sun Life's ability to accurately administer the desired enrolment experience Gather accurate and complete client requirements Understand customer expectations and plan design, and match these with Sun Life specifications Understand the member experience and how plan design and system set up impacts that experience Complete member web experience testing to ensure desired experience is achieved Monitor and lead live enrolments, manage and resolve issues/escalations by presenting creative solutions to resolve issues around capability Complete member data analysis for pre and post enrolment and coordinate updates as required Prepare and present member enrolment experience to client, as required Act as subject matter expert for Enrolment in various projects and initiatives What do you need to succeed? Project management, facilitation and problem-solving experience Customer focus and proven ability to develop and nurture client relationships Strong interpersonal and communication skills to facilitate and build effective relationships with key stakeholders Strong organizational skills and attention to detail Ability to manage changing priorities and manage workflow accordingly over multiple projects, assess and manage risks or conflict, and drive resolution Experience with MS Office programs (Excel, PowerPoint, Word) Ability to negotiate, consult, make decisions and persuade Ability to promote partnership, innovation and continuous improvement As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide. Assets PMP designation Experience in Group Benefits and administrative practices Plan design, plan set up and flexible benefit plan knowledge Knowledge of the Sun Life Financials' Group Benefits Member Experience Reasons why you should join us under the sun The opportunity to move along a variety of career paths with amazing networking potential Flexible Benefits from the day you join to meet the needs of you and your family We are committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 60,000/ ,000/97 000 Job Category: Customer Service / Operations Posting End Date: 28/11/2025 #J-18808-Ljbffr
