Desktop Support Analyst

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day. Your Opportunity Collaborate with experienced support staff across Canada. Opportunity to work with peers on strategic IT initiatives. Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem‑solving skills. Key Responsibilities Configure and reconfigure hardware, including workstations and printers, and set up new office equipment. Analyze and resolve end-user hardware, software and connectivity issues, potentially complex in nature. Create and update accurate and consistent records of all calls. Monitor progress on problem resolution and advise users on status. Perform system backups and recoveries. Maintain current knowledge of product offerings and support policies to provide technically accurate solutions. Provide excellent client service. Demonstrate competence in a Microsoft Windows environment (Windows 11, MS Office 365, Microsoft System Center Configuration Manager). Apply current knowledge of PC hardware to set up, configure, and rebuild workstations. Employ proven troubleshooting skills for complex issues. Experience in an ITIL and SOX compliant organization is a plus. Exhibit excellent customer relationship, communication and interpersonal skills. Be able to move, carry and manipulate equipment up to 50 pounds. Hold a valid driver’s licence with a satisfactory driving record. Education and Experience Minimum 3–4 years of related experience. Technical degree, diploma, certificate or equivalent in a related field; or equivalent combination of education and experience. Work primarily in an office setting. Some travel may be required, mainly to other local office locations. This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee; other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice. Pay Range Locations Outside of Lower Mainland – BC & Various locations in Ontario: $63,300 – $88,600 annually. Pay Transparency In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. The final agreed compensation is based on individual education, qualifications, experience, and work location. Certain roles are bonus eligible. Compensation for part‑time roles will be pro‑rated based on the agreed number of working hours per week. Benefits Summary Regular full‑time and part‑time employees (≥20 h per week) have access to health, dental, and vision plans, a wellness program, health‑care spending account, wellness spending account, a group registered retirement savings plan, employee stock purchase programme, group tax‑free savings account, life and accidental death & dismemberment (AD&D) insurance, short‑term/long‑term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off. Temporary/casual employees have access to a group registered retirement savings plan, employee stock purchase programme, and group tax‑free savings account. Benefit information may not apply to union positions, which are governed by collective bargaining agreements. Primary Location Canada | Ontario | Waterloo Organization 1372 IT Services-CA Canada-Waterloo ON Employee Status Regular Travel Yes Schedule Full time Job Posting 08/01/2026 07:01:17 Req ID 1003110 #J-18808-Ljbffr