Desktop/Field Services Team Lead
7 days ago
Desktop/Field Services Team LeadLocation: Brampton, ON (Day-1 Onsite).The Desktop/Field Services Team Lead will head a team of 10–20 technicians, driving their productivity, technical skill development, leave, and behavior. The role requires periodic night and weekend work to ensure the success of the Deskside Support operation.ResponsibilitiesLead a staff of Deskside Support Technicians to achieve Service Level Agreement metrics.Ensure ticket hygiene and oversee ticket assignment for the team.Define team direction, provide guidance, and set performance expectations.Manage inventory control and AMDB accuracy for assigned sites.Lead installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT enterprise environment.Assist the team with basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.Apply knowledge of network configuration and troubleshooting (TCP/IP, WINS, DHCP, DNS) across Windows‑7, Windows 10, and macOS to resolve workstation issues.Prepare time‑sheet data and manage leave for the team.Create and maintain the SNOW queue for the region.Act as escalation point for all team‑related escalations and work with the Deskside manager to resolve them.Collaborate with Deskside manager and HR on disciplinary actions against team members.Ensure timely completion of projects assigned to team members.Generate daily SNOW reports to gauge team productivity and identify inefficiencies.Work under directives of the Deskside Manager and Project Manager to complete projects on time.QualificationsMinimum 4 years of experience leading and managing a team of IT Deskside Support technicians.Demonstrated experience managing staff using metrics to drive performance.Experience managing teams and technologies covering all end‑user hardware and software.Team player with strong communication, organizational, and interpersonal skills.Ability to prioritize and drive results with a high emphasis on quality.Experience using IT Service Management software (ServiceNow, Remedy).Ability to lift and move equipment up to 40 lbs.Customer‑service orientation and ability to work directly with customers, using remote tools and email.PreferredMicrosoft Certified Help Desk Support Technician.Apple Certified Mac Technician.Raas Infotek Corporation262 Chapman Road, Suite 105A, Newark, DE‑19702Phone 302‑565‑0220, Ext. 145 #J-18808-Ljbffr
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Desktop/Field Services Team Lead
7 days ago
Brampton, Canada Raas Infotek Full timeDesktop/Field Services Team Lead Location: Brampton, ON (Day-1 Onsite). The Desktop/Field Services Team Lead will head a team of 10–20 technicians, driving their productivity, technical skill development, leave, and behavior. The role requires periodic night and weekend work to ensure the success of the Deskside Support operation. Responsibilities Lead a...
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Desktop & Field Services Team Lead – Onsite
7 days ago
Brampton, Canada Raas Infotek Full timeA tech service company located in Brampton is seeking a Desktop/Field Services Team Lead to manage a team of IT technicians. The role involves overseeing team performance, ensuring effective ticket management, and maintaining service level agreements. Candidates should have at least 4 years of experience leading support teams and demonstrate strong...
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Desktop & Field Services Team Lead – Onsite
7 days ago
Brampton, Canada Raas Infotek Full timeA tech service company located in Brampton is seeking a Desktop/Field Services Team Lead to manage a team of IT technicians. The role involves overseeing team performance, ensuring effective ticket management, and maintaining service level agreements. Candidates should have at least 4 years of experience leading support teams and demonstrate strong...
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Desktop Support Lead
1 week ago
Brampton, Canada Raas Infotek Full timePosition: Desktop/Field Services Team Lead Location: Brampton, ON (Onsite) Deskside/Field Services Lead will head a team of 10–20 technicians and be responsible for their productivity, technical skill development, leave, behavior and other team management duties. The role requires periodic night and weekend work to ensure success of the Deskside Support...
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Field Service Team Lead
2 days ago
Brampton, Canada Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Remote- Field Services Team Lead
6 days ago
Brampton, Canada CompuCom Systems, Inc. Full timeWhy CompuCom? (Overview): The Field Services Team Lead provides day-to-day operational direction, leadership, and support to a team of support technicians ensuring quality, productivity and availability objectives are met. This individual provides technical know-how and input on more complex issues, serving as the first escalation point for the customer....
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Desktop Support Lead
1 day ago
Brampton, Canada Raas Infotek Full timeWe have an urgent position. If you are interested please share your updated resume with the rate expectation. Job Title: FSO Lead - L2 Location: Brampton ON (Onsite) Job Description: This role will provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and...
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Field Tech I-ottawa
1 week ago
Brampton, Canada CompuCom Systems, Inc. Full timeWhy CompuCom? (Overview): As a Field Technician -I, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. This is a full time position reports into the Field Services Manager and requires a vehicle with valid drivers’ license. Monday to Friday, 8:30 am to 5:00 pm **CompuCom supports...
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Field Service Specialist
2 days ago
Brampton, Canada Yochana Full timePosition: FSO Desktop engineer Location: Brampton, Ontario, Canada Contract:Contract Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must...
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Field Service Specialist
1 day ago
Brampton, Canada Yochana Full timePosition: FSO Desktop engineer Location: Brampton, Ontario, Canada Contract:Contract Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must...
