Manager, Client Experience
2 weeks ago
The Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a requirement.Duties and ResponsibilitiesServe as the primary point of contact for clients and markets offering assistance, as needed;Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally;Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day;Ensures all data requests from clients and markets are met on time;Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with minimal supervision;Executes the market strategy, negotiates insurance terms, solicits options, and suggests alternative structures;Supports and assists in the advancement of the Associate, Client Experience;Organizes and maintains a calendar of renewals, expiries;Oversees billings and payment collections to ensure they are received by the deadlines;Completes additional sales, negotiation, or prospecting skills training to improve on the job performance;Follows regulatory affairs, competitive market, and legal frameworks to ensure the company operates in compliance with regulations and laws;Meets or exceeds regulatory requirements for continuing education, and ensures all licenses are in good standing, and successfully renewed in order to transact business;Mitigates or controls potential risks effectively, protecting the company from harm; andOther duties as assigned.Minimum RequirementsBachelor’s Degree in Business Management, Accounting or a related field;Possession of RIBO licenceMinimum Three (3) years’ of broking experience;Completed or actively pursuing the CIP designation;Sales-oriented mindset;Ability to work collaboratively in a team environment;Strong interpersonal skills to influence others without authority;Demonstrated ethical decision-making abilities;Effective at building and maintaining relationships;Proficient conflict resolution and management abilities.Key RelationshipsInternal: Executive, Colleagues, Support StaffExternal: Clients, Insurance Companies, Underwriters, Claims, Engineers & ConsultantsWorking ConditionsConnect and network with key contacts at industry functions;Work normal business hours but may be required to do some work in the evenings or outside normal working hours;Able to work on a computer for long periods of time;Required to work in a busy, open area office;Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;Required to meet a number of deadlines. #J-18808-Ljbffr
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Manager Client Experience
6 days ago
Toronto, Canada Fidelity Investments Full timeJob Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment...
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Manager, Client Experience
2 weeks ago
Toronto, Canada Sephora Full time**Job ID**: 221578 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...
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Manager, Client Experience
2 weeks ago
Toronto, Canada Cavell Risk, Inc. Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a...
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Manager, Client Experience
2 weeks ago
Toronto, Canada Cavell Risk, Inc. Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a requirement....
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Manager, Client Experience
2 weeks ago
Toronto, Canada Cavell Risk, Inc. Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a...
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Manager, Client Experience
2 weeks ago
Toronto, Canada Cavell Risk, Inc. Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a...
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Manager, Client Experience
5 days ago
Toronto, Ontario, Canada Cavell Risk Full time $80,000 - $120,000 per yearThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a...
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Manager, Client Experience
4 days ago
Toronto, Ontario, Canada Cavell Risk Full time $80,000 - $120,000 per yearThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm. Possession of RIBO licence is a...
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Client Experience Manager
7 hours ago
Toronto, Canada XYZ Storage Full time**Are you looking for a fun and challenging career with room for growth and advancement? Do you have a passion for helping people and providing great customer service? Are you looking to be part of a dynamic team?** **If you answered YES to all three of these questions, then we want to talk to you! XYZ Storage is the premier self storage provider in...
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Client Experience Manager
3 days ago
Toronto, Canada Capital Economics Full timeAt Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and...
