Mobile Mortgage Specialist Assistant

Mobile Mortgage Specialist Assistant – TD Location: Montréal, Quebec, Canada Hours: Part‑time, minimum 15 hours per week (up to 37.5 hours as needed) Pay: $23.37 – $31.20 CAD per hour (variable based on experience, skills, and business needs) Job Overview TD is growing its Mobile Mortgage Sales Force and seeks performance‑driven individuals to join a dynamic team. The Mobile Mortgage Specialist Assistant (MMSA) provides specialized credit support by handling credit administration, customer service, and administrative tasks, enabling specialists to focus on sales and business development while ensuring accuracy, efficiency and timely commitments. Job Details Part‑time position, minimum 15 hours per week, reports to Manager, MMS Assistants. Additional hours up to 37.5 per week may be offered based on business volume. Work volumes are received directly from the associated MMS during scheduled hours. MMS Assistant is primarily remote – work from home office or designated TD location. Flexible scheduling in partnership with the associated MMS and Manager. Key Accountabilities Customer Maximize support in credit administration. Maintain good relationships with partners, follow‑up, respond to questions, and ensure customer problems are handled appropriately, escalating to MMS or DM when necessary. Gather client documentation after initial MMS meeting and process credit application. Process assigned work volumes accurately and efficiently, supporting the Specialist and business timeline commitments. Support customer journey through deal process while responding to mortgage suite details product / policy clarifications. Shareholder Ensure all supporting documentation is received and validated, according to internal processes and regulation, to provide complete and accurate information for credit requests. Contribute to achievement of MMS credit quality objectives and meet or exceed individual targets. Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time. Partner with administrative support groups to facilitate the end‑to‑end credit decision process. Support the achievement of business objectives by supporting sales goals. Understand and apply bank and business channel operating policies and procedures. Contribute to business objectives for Operational Excellence and support process improvement opportunities. Escalate non‑standard or high‑risk transactions / activities as necessary. Be knowledgeable of and comply with Bank Code of Conduct. Be knowledgeable about the full mortgage suite of products and services. Employee / Team Participate fully as a team member, promote service quality, innovation, teamwork, and communicate issues timely. Support the team by continuously enhancing knowledge and expertise; participate in knowledge transfer within the team. Actively participate in the performance management process in support of personal and professional development. Participate in team meetings, surveys, action planning, and training sessions. Contribute to the success of the team by assisting others with assigned duties. Support a fair, positive and equitable environment that values a diverse workforce. Act as a brand ambassador for your business area/function and the bank internally and externally. Breadth & Depth Requires established customer service skills for routine activities with limited financial impact. Broad knowledge of basic product suite of business supported. Understanding of how assigned duties relate to others in customer or sales team. Identify and assess customer problems in straightforward situations using standard procedures, escalating non-standard issues internally. Impact team results through quality of services or information provided to customers. Follow RESL procedures and recommend opportunities to improve processes. Use communication skills to clarify product/process information with composure. Requires working knowledge and skills developed through formal training or experience. Reports to a Manager or above. What We Are Looking For Minimum 1 year working in a client‑facing and/or administrative role. Mortgage/credit lending experience. Superior computer / technology skills. Proficiency with MS Office suite, including Word, Excel, PowerPoint. Highly organized, self‑starter, capable of working independently and multi‑tasking in a fast‑paced environment. Excellent time‑management skills, ability to meet/exceed timelines and SLA expectations. High‑level accuracy and attention to detail. Excellent customer service skills, strong interpersonal and communication skills. Willingness to work variable hours, including evenings and weekends. Language Requirement (Quebec Only) Sans Objet Seniority Level Entry level Employment Type Part‑time Job Function Finance and Sales Banking Total Rewards Package Base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, reward and recognition programs. Additional Information Job opportunity is subject to provincial regulation for employment purposes. Development & Training Regular career development conversations, training programs, mentoring, onboarding sessions, and a competitive benefits plan support your success at TD. Interview Process Recruitment team will schedule interviews and communicate outcomes to all applicants by email or phone. Accommodation Accessibility is important; accommodations can be requested for interviews (e.g., accessible meeting rooms, captioning for virtual interviews). #J-18808-Ljbffr