Sr. Business Consultant – Client Account Management

Sr. Business Consultant – Client Account Management 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com. What You’ll Be Doing The Strategy team for Client Account Management is accountable for the overall Strategy development through benchmarking, creation and maintain of CAM Strategy Roadmap and execution. As a Sr. Business Consultant – Client Account Management, you will play a key role in creating and maintaining CAM’s overall Strategy and assist in execution against this strategy. You are accountable to successfully manage and sustain transformational changes within Client Account Management through change management tools and methodologies in order to deliver on CAM’s vision and achieve the desired employee adoption, behavioral changes and technology changes required to achieve benefit realization. The Sr. Business Consultant – Client Account Management also works closely with cross functional teams to ensure proper infrastructure, privacy and technical requirements are met. May lead projects related to the development and implementation of new and revised policies, procedures and standards. Provide technical guidance and professional advice to more junior specialists. This role is a senior position within the CAM P&CM team and requires a hands on approach to solving problems, planning and managing change related to all aspects of client experience and operational improvement initiatives. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You'll Succeed Strategy Development – Lead the end-to-end strategic planning process for CAM, coordinating with senior leaders to refresh the strategy and develop communications. Strategic Research – Proactively research what is happening in the industry, including trends in technology, the regulatory environment, and financial institutions. Relationship Management – Build strong relationships internally and externally, understand views of various stakeholders and facilitate problem solving to find the best solution for our clients, employees and stakeholders. Strong Communication – Create easy-to-understand presentation narratives from complex source materials. Apply strong ability to communicate effectively with senior executives and team members across CIBC. Business Management – Support business management accountabilities covering both planned and ad‑hoc activities such as: reporting and tracking of management reporting and KPIs; and organizing and supporting extended leadership meetings, offsites, and team communication activities. Change Champion – Continuously evolve your thinking and the way you work in order to deliver your best, improving process efficiency and implementing routine operational process enhancements to increase the efficiency of the department. Influence – Inspire outcomes by making yourself heard, leveraging relationships and networks. Team Player & Leadership – Provide thought leadership and guidance to your peers, stakeholders and working team members. Who You Are BOLD and accountable leader with experience developing and implementing strategic team goals. Adept at data – investigate complex problems and make sense of information; confident in communicating insights. Contact center data understanding is an asset. Detail-oriented – notice things others don’t; critical thinking skills inform decision making. Owner mindset – thrive when empowered to take the lead and deliver results. Future oriented – make decisions and take actions that create lasting impact; proactively seek new opportunities. Continuous learner – passionate about growing knowledge; no limits to what you can achieve. People-focused – build trust through respect and authenticity, surrounding yourself with a diverse network of partners. What CIBC Offers Competitive salary, incentive pay, banking benefits, a benefits, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers social recognition program. Modern spaces and technological toolkit to bring together great minds for innovative solutions. Culture that allows ambition expression through initiatives like Purpose Day – a paid day off for growth and development. Subject to plan and program terms and conditions. What You Need To Know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. Need to be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. We may ask you to complete attribute-based assessment and other skills tests (simulation, coding, French proficiency, MS Office). Our goal is to get to know more about you and give you the opportunity to learn more about us. Job Information Location: Toronto-CC East 12th Floor Employment Type: Regular (Full‑time) Weekly Hours: 37.5 Skills: Business Effectiveness, Business Implementation, Communication, Data Reporting, Decision Making, Metrics Analysis, Process Improvements, Reporting and Analysis, Statistical Analysis Seniority level: Mid‑Senior level #J-18808-Ljbffr