Bilingual Customer Experience Specialist
3 weeks ago
Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON. A career with us offers: A fun, fast paced culture Competitive wages and benefits On-going industry training programs and professional development opportunities A professional, collaborative and progressive work environment An empowering atmosphere where people are inspired to do great work The chance to work with some of the best in the business Position Summary: Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team. Position Functions: Provide best in class customer service to external clients/support and assistance to internal departments. Assist in corresponding with members of the sales team via phone or email. Daily administration and coordination of customer service activities. Liaise with the sales team to coordinate in-field support. Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders. Assemble marketing/sales collateral and POS materials. Maintain a strong knowledge of Sym-Tech products. Meet or exceed monthly call center performance objectives including call quality and performance objectives. Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date. Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments. Additional duties, tasks and/or projects as required by Management. Minimum Qualifications & Competencies: 3+ years of customer service experience or relevant industry experience Fluently bilingual in French and English (written and spoken) A passion and desire to consistently and compassionately deliver a superior customer experience Energetic, friendly, outgoing, proactive personality and phone business acumen Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment Proven ability to adapt to changing situations Excellent written and oral communication skills Demonstrated experience with customer escalation, conflict resolution, and negotiation Strong willingness to problem solve and work well with minimal supervision Strong team building skills, to work well within a close team environment – self-sufficient and resourceful Proficient in the MS Office suite CRM experience an asset May be required to work overtime as per business needs
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Customer Experience Consultant
4 days ago
Southwestern Ontario, Canada Customer Experience Full timeCustomer Experience Consultant Salary : HSO Level G3 $77,704 - $84,182 per annum Location : Perth Metropolitan Area Unit / Division : Health Support Services Customer Experience Work Type : Fixed Term - Full Time, Permanent - Full Time Position No : Pool Ref 00014684 Closing Date : 2025-12-28 4:00 PM Attachments : View our CEC Recruitment Video About HSS As...
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Customer Experience Consultant
3 days ago
Southwestern Ontario, Canada Customer Experience Full timeCustomer Experience Consultant Salary : HSO Level G3 $77,704 - $84,182 per annum Location : Perth Metropolitan Area Unit / Division : Health Support Services Customer Experience Work Type : Fixed Term - Full Time, Permanent - Full Time Position No : Pool Ref Closing Date : 4:00 PM Attachments : View our CEC Recruitment Video About HSS As the Western...
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ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required)IntroductionAre you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required)IntroductionAre you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Ontario, Canada Bilingual Source Full timeBilingual Customer Success and Training Specialist (French required) Introduction Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work,...
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Southwestern Ontario, Canada Customer Experience Full timeA health services organization is seeking a Customer Experience Consultant for a full-time position. This role involves responding to customer interactions, ensuring high-quality service, and processing documents accurately. Ideal candidates should possess strong communication skills and a commitment to customer service. The position offers a competitive...
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Southwestern Ontario, Canada Customer Experience Full timeA health services organization is seeking a Customer Experience Consultant for a full-time position. This role involves responding to customer interactions, ensuring high-quality service, and processing documents accurately. Ideal candidates should possess strong communication skills and a commitment to customer service. The position offers a competitive...
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Customer Service
2 weeks ago
Ontario, Canada Bilingual Source Full timeBilingual Client Support Specialist - Pickering, ON ***4-6 month contract to start - with a chance to earn your spot Who are they? Global multi-billion dollar company. Best employer in the Durham region (in my opinion). With a family feel. On site gym, clean and new open concept office. Supportive team and excellent training. You'll like going to work. What...
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Bilingual Customer Experience Specialist
4 weeks ago
Ontario, Canada Sym-Tech Dealer Services Full timeCelebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
