Duty Manager

Duty Manager | The Mona Hotel Casual Opportunities | Laundy Hotel Group An exciting opportunity is available for experienced and motivated Duty Managers to join the team at The Mona Hotel, an iconic hotel located in the heart of Mona Vale on Sydney’s Northern Beaches. Recently revitalised through rebranding and refurbishments, The Mona Hotel is returning to its roots with a renewed focus on community connection, quality hospitality and elevated pub experiences. Operating multiple offerings under one roof, the venue delivers pub classics, woodfired pizzas, inhouse baking and an evolving food and beverage program. Under new ownership and partnership management with Laundy Hotel Group, The Mona Hotel is entering an exciting new chapter. We are seeking hands on, customer focused Duty Managers who succeed in fast paced environments and take pride in leading teams and delivering exceptional service on shift. About the Role Reporting to the Venue Management team, the Duty Manager is responsible for overseeing the day to day operations of the venue during allocated shifts, ensuring smooth service delivery, team coordination and compliance at all times. This is a key operational leadership role, ideal for someone looking to grow their hospitality management career within a large, respected group. The Opportunity Overseeing venue operations during allocated shifts, including opening and closing Leading, supporting and supervising front of house teams during service Ensuring exceptional customer service and resolving guest issues in real time Managing staff allocations, breaks and shift performance Completing shift reports, cash handling and end of shift procedures Ensuring RSA, RCG, gaming and security compliance at all times Maintaining venue presentation, safety and atmosphere across trade periods Implementing and upholding WHS standards and company policies Liaising with security and responding to incidents as required About You Previous experience as a Duty Manager or senior supervisor in a hotel or hospitality venue Strong operational knowledge of bar, bistro and gaming environments Confident leadership skills with the ability to direct and support teams on shift A calm, professional approach in busy and high pressure situations Excellent communication and customer service skills A hands on solutions focused mindset Immaculate personal presentation and attention to detail Availability to work weekends as part of a 7 day rotating roster, including nights and public holidays Current RSA, RCG and ARCG accreditation (essential) The Laundy Story Four generations, countless beers poured and a legacy built on good old fashioned hospitality, that’s the Laundy way. It all started in 1945 with the Sackville Hotel in Rozelle and grew into one of NSW’s most recognisable hospitality families. Today with 40+ venues from trusty locals to beachfront playgrounds, Laundy is where people gather, celebrate and create stories. We vibe best with people who are: Accountable – Own it. Fix it. Nail it. Curious – Ask “why” and “what if” often. Collaborative – Because legends don’t work alone. Driven – You hustle with heart without losing your cool. How to apply Click Apply Now Yes, we want your CV. But what we really want is your cover letter. And not the boring kind. Make it cheeky, make it clever, make us remember you. Hot tip: If your leadership style was a meme, which one would it be, and why? (Authenticity essential here The more unhinged, the better.) Hot tip: In six words or less, sell us Laundy Hotels. (Yep, just six.) We’re all about people At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We’re proud to be an Equal Employment Opportunity employer and we actively encourage applications from people of all backgrounds, identities, cultures and abilities including First Nations peoples, people with disability and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you’re comfortable and supported every step of the way. Drop us a line at HR@laundy.com.au. Our Acknowledgement of Country We recognise the Garigal people, Traditional Custodians of the land and waters at Mona Vale. We pay our respects to Elders past and present and extend that respect to all First Nations peoples. #J-18808-Ljbffr