Help Desk Specialist – On-Site
4 weeks ago
Help Desk Specialist – On-site Job Description IO Solutions is looking for a Helpdesk Specialist to work on-site at our Montreal office. The person will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment being returned by or shipped to new employees. The Helpdesk Specialist must be able to receive, prioritize, document actions taken and actively resolve requests. What We Offer A dynamic and welcoming work environment 100% reimbursement of public transportation fees (bus, metro, commuter train) Employment stability A multicultural team that makes you feel stimulated and appreciated A real opportunity to build a rewarding career through our Advancement Program Responsibilities Provide timely first and second-level technical support for desktop hardware, software, and peripherals within predefined SLA’s. Serve as the first point of contact for employees seeking technical assistance End‑End computer asset management, including the preparation, and shipping of computers and peripherals for both onsite and work‑from‑home users. Maintain inventory of all peripherals, software installations and licenses License and access management for corporate applications and services and audit when requested Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Assist with network issues, including LAN/WAN, Wi‑Fi, and VPN. Collaborate and participate with IT team members on projects, upgrades, and implementations. Maintain accurate records of issue resolution using the company’s ticketing system. Provide remote support and troubleshooting for users working from home or onsite. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and inspections to ensure optimal performance of equipment. Perform any other related tasks. Qualifications A diploma or degree in computer science, engineering, networking, infrastructure, or a related field or equivalent work experience. 1-2 years of experience in a helpdesk/desktop support or similar role. Strong knowledge of Windows operating systems. Experience with Active Directory, group policies, and user account management. Familiarity with remote desktop tools and support software. Ability to multitask in a fast‑paced space. Excellent problem‑solving and analytical skills. Strong communication and interpersonal skills. Professional telephone/email talent and etiquette. Ability to work independently and as part of a team. Must be flexible concerning working hours & business needs. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Bilingual French knowledge is an asset. Benefits Competitive salary plus stability of employment Transport refund (terms and conditions apply) Employee discounts with IO Solutions partners Dynamic and challenging work environment Career Advancement program #J-18808-Ljbffr
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Help Desk Specialist – On-Site
4 weeks ago
Montreal, Canada IO Solutions Contact Center Morocco Full timeHelp Desk Specialist – On-Site (Job Title) IO Solutions Contact Center Morocco is seeking a Help Desk Specialist to work on‑site at our Montreal office. The role will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment for new...
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On-Site Help Desk Specialist — IT Support
4 weeks ago
Montreal (administrative region), Canada IO Solutions Contact Center Morocco Full timeA leading service company located in Montreal is seeking a Help Desk Specialist to provide technical support and manage computer assets. The role involves closely working with the IT team to maintain and optimize systems, assisting employees with technical issues, and ensuring compliance with security protocols. Candidates should hold a degree in a related...
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Help Desk Specialist – On-site
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Montreal, Canada IO Solutions Contact Center Full timeHelp Desk Specialist – On-site Job description IO Solutions is looking for a Helpdesk Specialist to work on-site at our Montreal office. The person will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment being returned by or...
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Help Desk Specialist – On-Site
1 week ago
Montreal, Quebec, Canada IO Solutions Contact Center Morocco Full timeHelp Desk Specialist – On-siteJob DescriptionIO Solutions is looking for a Helpdesk Specialist to work on-site at our Montreal office. The person will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization's infrastructure, including the management of computer equipment being returned by or shipped...
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On-Site Help Desk Specialist — IT Support
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Montreal, Canada IO Solutions Contact Center Morocco Full timeA leading outsourcing service provider is looking for a Help Desk Specialist to join their team in Montreal. You will provide technical support, manage computer assets, and ensure optimal performance of IT systems. Ideal candidates should have a degree in computer science or equivalent experience and a strong knowledge of Windows operating systems. This...
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Help Desk Specialist – On-site
4 weeks ago
Montreal, Canada IO Solutions Call Center Full timeIO Solutions is looking for a Helpdesk Specialist to work on‑site at our Montreal office. The person will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment being returned by or shipped to new employees. The Helpdesk Specialist...
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Help Desk Specialist – On-site
4 weeks ago
Montreal, Canada IO Solutions Call Center Full timeIO Solutions is looking for a Helpdesk Specialist to work on‑site at our Montreal office. The person will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment being returned by or shipped to new employees. The Helpdesk Specialist...
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Montreal (administrative region), Canada HYPE Softwaretechnik GmbH Full timeService Desk Analyst (m/f/d) - On-site, Montreal Montreal in Full-time. Everyone talks about innovation today - we live and breathe innovation! We’re the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project...
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Laval (administrative region), Canada Intact Financial Corporation Full timeA financial services provider in Laval is seeking an IT User Support I to assist users, document system issues, and manage technical resources during critical situations. The ideal candidate will have at least one year of Help Desk experience and be bilingual in French and English. This position offers a hybrid work model and a competitive salary range of...
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Laval (administrative region), Canada Intact Financial Corporation Full timeA financial services provider in Laval is seeking an IT User Support I to assist users, document system issues, and manage technical resources during critical situations. The ideal candidate will have at least one year of Help Desk experience and be bilingual in French and English. This position offers a hybrid work model and a competitive salary range of...
