Service manager

9 hours ago

Barrie, Canada Labrie Environmental Group Full time

The Labrie Group is one of North America's three largest manufacturers of waste management equipment. Labrie Group Solution is our new service office Join our proud team Service Manager JOB OVERVIEW The Service Manager leads all technical service and customer support activities for Labrie Environmental Group products, ensuring exceptional customer satisfaction. This role oversees service operations, warranty programs, technical support, and national accounts while collaborating closely with internal teams (engineering, manufacturing, sales) to drive continuous improvement in service quality, processes, and products. Lead and manage customer support (field service, call center, service center) Build strong relationships with customers, distributors, and national accounts Oversee warranty programs, service documentation, and technical publications Analyze service performance data and implement improvements Manage, coach, and evaluate technical and support teams Provide technical expertise across departments Contribute to strategic and financial planning Travel regularly to customer sites PROFILE Bachelor’s degree in Business, Mechanical Engineering, or related field (MBA an asset) 8+ years of service/customer support management experience in heavy equipment Strong leadership, communication, and problem-solving skills Solid knowledge of hydraulic, electrical, and pneumatic systems Ability to manage multiple priorities in a customer-focused environment PERSONNALITY Customer-focused mindset Strong attention to detail and accuracy Problem-solving and follow-through Professional communication and teamwork Time management and organizational skills LABRIE PROFILE Referral program Health insurance Dental insurance Emphasis on health and safety in the workplace Clean and healthy work environment Opportunities for additional training Opportunities for advancement Recognition programs Company events Come and put your expertise to work on our sturdy, high-quality trucks, helping local municipalities become cleaner and greener Hiring Excellence #J-18808-Ljbffr

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