Case Manager

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:Sea Mar is a mandatory COVID-19 and flu vaccine organizationPosition Summary Works autonomously and collectively as an empowered staff member of Sea Mar’s Behavioral Health program. Participates in the design, implementation, and ongoing delivery of services. This position is responsible for his/her own caseload, for providing the mental health team with consultations regarding housing resources, and for designing and implementing housing support interventions for the mental health team clients and/or referring them to established community providers. Duties and Responsibilities As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Understanding and empathizing with client needs Surpassing client expectations Demonstrating a high level of integrity Exhibiting compassion and commitment Advocating for social justice Taking pride in individual work as well as that of the team Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily. Participates in outreach services to prospective clients. Coordinates outreach efforts with outside agencies. Works collaboratively with co-workers and with personnel from other agencies with whom we interact. Provide peer counseling and support, drawing on common experiences a s a peer, to validate client’s experiences and to provide guidance and encouragement to clients to take responsibility and actively participate in their own recovery. Serve as a mentor to clients to promote hope and empowerment. Participates in ongoing psychosocial assessment of the psychological, social, vocational, systemic and economic goals and needs of the consumer. Assessment of the client's ability to obtain and maintain housing, with identification of specific problem behaviors and development of interventions to reduce or eliminate those behaviors. Development of an ongoing housing rehabilitation plan to help each client establish the skills necessary to find and maintain housing. Will be responsible for monitoring, compiling and submitting data, reporting, and paperwork for the PATH program. Additional responsibilities will include assisting clients in obtaining housing. Housing case management experience a plus. Individual supportive case management to assist clients to identify and cope with the symptoms of mental illness that may interfere with their ability to obtain and maintain housing. In consultation with the Manager of Housing & Homeless Services, organize, design and develop program structure. Develop new and/or review existing manuals pertaining to program policy, procedures, and operating instructions. In consultation with the Manager of Housing & Homeless Services, develop specific procedures and policies which are necessary to the operation and implementation of newly designed and/or modified programs. Provides interventions and/or referrals to other providers to assist consumer in meeting treatment and level of care needs. Interventions may include individual, family, and group modalities, and may include counseling, case management, vocational rehabilitation, system coordination, consumer advocacy, and crisis management. Ensures that treatment planning and interventions are client centered, culturally competent and age appropriate. Considers all aspects of the consumer’s, their families, and their community’s psychosocial, economic and cultural needs. Provides care with respect for consumer confidentiality, safety and selfdetermination. Utilizes community and natural supports to supplement services, with the intent to better integrate the consumer into their community, and to eventually graduate the client from services when possible and clinically indicated. Ensures that interventions are effective, appropriate, and timely by maintaining a working knowledge of psychiatric treatment and rehabilitation, public and private community resources, services and benefits, public income maintenance programs, federal and state laws, and agency policies and procedures. Ensures that the program billable hour expectation in providing direct services is met consistently. Completes all required documentation in an accurate, complete, and timely manner per agency policies and procedures. Participates in the implementation of agency tracking systems and chart audit procedures. Takes the initiative to seek supervisory or collegial assistance with follow-through or methodology if problems with documentation quality or timeliness persist. Independently identifies program needs and takes responsibility for realizing those needs through collective processes. Actively contributes to program development by participating in agency meetings, serving on working committees, and undertaking agreed upon independent projects for the improvement of the agency and enhancement of services. Maintains the safety, security, and confidentiality of consumers and their families. Qualifications Qualifications include: A strong commitment to the right of each mental health care consumer to have access to helpful, competent, and individually tailored support and services. An understanding of the complex factors which accompany the experience of homelessness. General knowledge of the major classifications of mental disorders. Must self-identify as a current or past consumer of mental health services. Must have self-knowledge to manage your mental illness and be well grounded in your recovery for at least two years. A strong commitment to working collaboratively, assertively and interdependently with co-workers. Promotes and respects the worth and dignity of the consumer. Promotes and reinforces the consumer’s functioning within the community. A willingness to outreach to landlords and provide housing support. Must possess the skills and competence necessary to establish and maintain supportive, collaborative, and therapeutically effective relationships with consumers. Demonstrated ability to effectively plan and organize work to satisfactory completion. Excellent written and oral communication skills. Computer proficiency (Word, Excel). Ensures own professional development. Maintains licensure and/or certification requirements. Contributes to the overall professional development of the agency. Contributes to the functioning of the agency as a training institution. Must complete an annual clinical competency test as a case manager.
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