Customer Experience Specialist

4 weeks ago


Innisfil, Canada Tesla Full time

Customer Experience Specialist Join Tesla as a Customer Experience Specialist and play a key role in delivering memorable experiences to customers from showroom visits to vehicle deliveries. What To Expect As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, you will serve as a true brand ambassador, bringing Tesla’s mission to accelerate the world’s transition to sustainable energy to life. What You’ll Do Engage walk‑in guests promptly and warmly, opening conversation and ensuring guests feel welcome. Build a complete, personalized customer profile through meaningful conversation to understand their intent and timeline for purchase. Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self‑Driving demonstrations aligned with their interests. Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle. Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high‑intent buyers. Provide the highest level of customer service to all current and future owners. Perform additional tasks as assigned to meet business needs. What You’ll Bring 1+ years of customer service and/or sales experience with a proven track record to meet and exceed goals. Passionate about Tesla’s mission and our innovations in the personal transportation industry; stay up to date with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts. Strong sense of team mentality and reliability. Strong communication skills and attention to detail; highly organized with excellent written and verbal communication; proficient with Microsoft Office Suite and CRM tools. Ability to work evening hours, weekends, and holidays in a retail environment. Valid driver’s license required. #J-18808-Ljbffr



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