Senior Lead Technical Architect

3 weeks ago

Toronto, Canada Cinareo Full time

About Us

At Cinareo, we are building the future of capacity planning. Cinareo is a growing leader in the contact center capacity planning and workforce insights industry. Enterprises use Cinareo’s SaaS solution to better understand and gain insights in their contact center operations, currently offering capacity planning, budgeting, and recruiting and training planning capabilities. Our mission however is to empower organizations across industries to know the resources they need and are able to deploy at any time given any number of constrains.

Role Description

As the Senior Lead Technical Architect at Cinareo, you will play a critical role in shaping the future of our engineering practices, driving innovation, and leading the development of our products. You will be at the forefront of integrating cutting-edge data science techniques with robust capacity planning algorithms, and intuitive UX.

You’ll work closely with the founders of the Company and have a high degree of influence and input. The right candidate will have a high degree of versatility and excels at creating software at all layers of web application platforms, with a large-scale systems architect’s mindset.

The role requires outstanding communication and customer empathy skills, and a strong background in data science and multi-vector optimization functions. Since we are a remote-first company, you will simultaneously need to be able to collaborate well and be self-directed and work independently. The ideal person will be passionate about building the future of capacity planning.

Key Responsibilities

Team Management:
Work with a team of external engineers and data scientists to build our internal engineering capabilities.
Build and lead a high-performing technical team, fostering a culture of collaboration, innovation, and continuous improvement. Recruit, mentor, and develop top talent.
Drive technical excellence through continuous improvement initiatives, adoption of best practices, and staying ahead of the technology curve.

Strategic Leadership
Provide strategic direction for the technical operations and R&D functions, aligning it with the company’s overall goals and objectives. Develop and execute a clear technology roadmap that drives innovation and product excellence.
Define and direct the engineering strategy in alignment with the company’s business goals, focusing on innovation, scalability, and timely delivery of products.
Manage software development lifecycle, ensuring that design, testing, and maintenance are meeting quality standards.
Define and track key performance indicators (KPIs) to measure the effectiveness and impact of the technology operations and R&D department’s efforts.

Vendor Management:
Oversee resource allocation and budget management to optimize costs and efficiency.
Work with vendor partners in a collaborative and consultative manner for augmentation of technical research and development efforts.

Technical Knowledge and Skills

Proficiency in Python (FastAPI, concurrency), Scala, or similar; familiarity with Node.js is a plus.
Experience with Hadoop, Spark, Kafka, and other big data frameworks.
Proficiency with TensorFlow, PyTorch, Scikit-learn, and other ML libraries and frameworks.
Extensive experience with AWS, Azure, Google Cloud, or similar.
Knowledge of SQL and NoSQL databases such as PostgreSQL, MongoDB, etc.
Experience with Docker, Kubernetes, CI/CD pipelines, and monitoring tools like Prometheus and Grafana.
Experience with RESTful APIs, microservices architectures, and both front-end and back-end development frameworks.

Qualifications

Proven track record of at least 4+ years in engineering leadership roles, preferably in data science, AI, or capacity planning technologies.
Expertise leading and working in a SaaS environment developing enterprise B2B products.
Knowledge and experience of the contact center industry and technologies (nice-to-have)
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. PhD is a plus.
Demonstrable experience in leading large-scale software projects and delivering high-quality solutions in a timely manner.
Strong technical prowess with hands-on experience in modern software practices and tools, including AI and machine learning.
Exceptional leadership skills with the ability to motivate and guide a team of diverse backgrounds and technical levels.
Excellent communication skills, capable of conveying complex technical ideas in a clear and engaging manner.

Compensation and Benefits

Salary and equity: Based on qualifications and experience
Includes vacation and benefit package

How to apply

We invite you to apply by sending your resume and short cover letter explaining why you are the perfect fit for this role.

  • Technical Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    7 days ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    4 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    7 days ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    3 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    4 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    Key Responsibilities:You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Lead

    6 days ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    7 days ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team.Role Overview The Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Lead

    3 weeks ago

    Toronto, ON, Canada Tundra Technical Solutions Inc. Full time

    Key Responsibilities: You will be responsible for the development, delivery and maintenance of features and other deliverables for your team within their respective Technical Area, as well as career development, guidance, coaching and support of your team members. You will work closely with the development team and Technical Architect to design elegant...

  • Technical Team Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, ON, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Senior Lead Technical Architect

    3 weeks ago

    Toronto, ON, Canada Cinareo Full time

    About Us At Cinareo, we are building the future of capacity planning. Cinareo is a growing leader in the contact center capacity planning and workforce insights industry. Enterprises use Cinareo’s SaaS solution to better understand and gain insights in their contact center operations, currently offering capacity planning, budgeting, and recruiting and...

  • Technical Team Lead

    2 weeks ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...

  • Technical Team Lead

    1 week ago

    Toronto, Canada Tundra Technical Solutions Full time

    We are looking to hire a full time Senior Technical Lead for our Technology team. Role OverviewThe Senior Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. Success is measured by the team’s collective ability to generate positive...