Operations Associate III

Operations Associate – Fulfillment & Imaging Group What is the opportunity? As an Operations Associate – Fulfillment & Imaging Group, you will be responsible for performing daily oversight on complex processes and provide analysis and customer service support for exception‑based, highly specialized operation processes. You will handle and process CRA inquiries such as Requirements to Pay (RTP) and Request for Information (RFI). You will liaise with various operations departments to research, investigate inquiries and issues, resolve concerns, and provide a seamless operations service experience. Key Responsibilities Investigate and process CRA RTP and RFI inquiries in English and French for Dominion Securities and Direct Investing. Liaise with other operation departments, RBC business units, external customers, or industry participants to provide research, problem resolution, or information retrieval. Provide accurate analysis and processing support for exception‑based, complex, and/or highly specialized processes. Suggest process changes and system modifications to reduce risk or increase efficiencies; participate in testing and implementation of new systems and processes. Train and act as a resource for other operations team members. Perform other duties and responsibilities as assigned. What you need to succeed Strong verbal and written communication skills in English and French. Ability to understand and meet business daily support needs on an ongoing basis. Ability to work efficiently and accurately on complex, specialized processes with minimal supervision. Strong customer‑service, organizational, attention‑to‑detail, and confidentiality skills. 4‑year degree from an accredited university or equivalent, or high‑school diploma with 3+ years of securities, banking, technology, and/or industry experience. What’s in it for you A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managerial opportunities. Ability to make a lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across the business. Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management Job Details Address: 180 WELLINGTON ST W, Toronto City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Pay Type: Salaried Posted Date: 2025-12-16 Application Deadline: 2026-01-10 Application Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized information on our latest jobs, career tips and recruitment events that matter to you. #J-18808-Ljbffr