Retail-West - Area Manager - BC

3 weeks ago

Surrey, Canada United Services Group Full time

We are an established Canadian maintenance company serving large retail and commercial clients nationwide.Our benefits include health, dental, vision, and a pension plan after one year.Job SummaryThis role involves leading, managing, coordinating, and implementing daily janitorial services across multiple store or site locations within a designated area or territory, serving various customer banners.Key Focus AreasCustomer Experience & RetentionPerformance of Partners & CleanersStore Operations (budgets, profitability, KPIs)Quality Standards & AuditsTrainingCost ManagementRevenue & Profit GrowthAdherence to processes, policies, and guidelinesSupport to other Area Managers as neededPlanning & BudgetingParticipate in developing and implementing annual plans, budgets, and sales opportunities.Manage store-level budgets.Develop strategies to ensure sustainability and profitability of operations.Customer Relationships & CommunicationBuild strong relationships with store-level customers and partners, ensuring trust and good service.Act as the primary contact for communication between United and the customer regarding services.Address concerns promptly and support regional management in meetings with key stakeholders.Conduct regular meetings and reporting on store audits, issues, and compliance.Internal CommunicationCoordinate daily communication with Partners regarding issues and actions.Set expectations, provide training, and participate in cross-functional meetings.Process ComplianceLead process initiatives at store level and identify trends and gaps.Manage store-level audits, process adoption, and compliance with safety and operational standards.Oversee inventory, inspections, and training programs.Cost Management & ControlsManage revenue, costs, budgets, and margins at store level.Oversee billing, expenses, and asset inventory.Workforce & Performance ManagementCo-lead partner performance management and conduct regular performance reviews.Recruitment, Training & DevelopmentSupport hiring, onboarding, and termination processes.Lead in-store partner training and ongoing development.Mentor and coach partners regularly to improve performance and engagement.QualificationsDegree in business administration or related field.At least 5 years of experience in janitorial or similar operational environments.3-5 years in a supervisory role. #J-18808-Ljbffr

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