**In-office** Bilingual Claims Service Representative, Full-Time
4 days ago
We have an existing opportunity to add a Bilingual Claims Service Representative to our team You will work in our Mississauga office providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. This is a full-time opportunity, and will require 37.5 hours of work per week. Only candidates fully bilingual in French and English will be consideredResponsibilitiesReview call report and ensure call has terminated properly, then forward accurate and complete call reports as required.Provide personalized customer service of the highest levelArrange for the dispatch of adjusters or vendor partners when requiredField and answer branch inquiries and administer to appropriate areaMaintain data base of service lapses reference for root cause, report trends and make recommendations to managementReview claim information to determine proper next steps for processing against client guidelines/ service agreementsEducation, knowledge and experience requiredPost secondary education is requiredMinimum of 1 year of customer service or administrative experience is requiredKnowledge of insurance/service industry or related experience preferredStrong computer and telephone skills with an aptitude/ability to learnEffective communication skills both written and verbal in English and FrenchAttention to detailCompetencies required to succeedTeam player with a strong commitment to quality and customer serviceExcellent time management and organizational skillsPleasant and friendly mannerismAbility to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organizationSound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistanceAbility to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.Dependability; to follow instructions as well as take responsibility for their actions and also keep commitmentsWhat we offerCompetitive pay: $35,000 – $48,000 annuallyIn addition, you’ll enjoy:E-flex Benefits Program & Wellness InitiativesRegistered Retirement Savings Plan (RRSP) with 2% MatchTraining, Career Development, and Employee Recognition ProgramsEmployee Referral BonusesWe welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment processUnsolicited Outreach Statement – Recruitment AgenciesWe will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #J-18808-Ljbffr
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Mississauga, Canada ClaimsPro LP Full timeCompany: ClaimsPro LP In-office - Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Role Summary - This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. - Competencies required to succeed - Professional demeanor and strong customer service skills - Superior...
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Mississauga, Canada ClaimsPro LP Full timeCompany: ClaimsPro LP **In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Role Summary This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. Competencies required to succeed- Professional demeanor and strong customer service skills- Superior...
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Mississauga, Ontario, Canada SCM Insurance Services Full time $35,000 - $48,000Company:ClaimsPro LP**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)Role Summary We have an existing opportunity to add a Bilingual Claims Service Representative to our team You will work in our Mississauga office providing immediate and customer-focused assistance to policyholders who are calling to report insurance...
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Mississauga, Canada SCM Insurance Services Full timeOverview Company ClaimsPro LP In-office Bilingual Claims Service Representative, Full-Time (Mississauga, ON). Role Summary: We have an existing opportunity to add a Bilingual Claims Service Representative to our team. You will work in our Mississauga office providing immediate and customer-focused assistance to policyholders who are calling to report...
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Mississauga, Canada Xpera Full timeCompany:IndemniPro**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)Role Summary We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in our Mississauga office providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims....
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Mississauga, Canada ClaimsPro LP Full timeCompany: ClaimsPro LP Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...
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