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**In-office** Bilingual Claims Service Representative, Full-Time
3 hours ago
Overview Company ClaimsPro LP In-office Bilingual Claims Service Representative, Full-Time (Mississauga, ON). Role Summary: We have an existing opportunity to add a Bilingual Claims Service Representative to our team. You will work in our Mississauga office providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. This is a full-time opportunity, and will require 37.5 hours of work per week. Only candidates fully bilingual in French and English will be considered. Responsibilities Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required. Provide personalized customer service of the highest level. Arrange for the dispatch of adjusters or vendor partners when required. Field and answer branch inquiries and administer to appropriate area. Maintain data base of service lapses reference for root cause, report trends and make recommendations to management. Review claim information to determine proper next steps for processing against client guidelines/service agreements. Education, Knowledge And Experience Required Post secondary education is required. Minimum of 1 year of customer service or administrative experience is required. Knowledge of insurance/service industry or related experience preferred. Strong computer and telephone skills with an aptitude/ability to learn. Effective communication skills both written and verbal in English and French. Attention to detail. Competencies Required To Succeed Strong communication skills. Team player with a strong commitment to quality and customer service. Excellent time management and organizational skills. Pleasant and friendly mannerism. Ability to treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. Sound judgment; ability to manage difficult customer situations, respond promptly to customer needs, solicit feedback to improve service, and respond to requests for service/assistance. Ability to adapt to change and meet changing demands of the work environment. Dependability; follow instructions, take responsibility for actions, and keep commitments. What We Offer Competitive pay: $38,700 - $53,700 annually In addition, you’ll enjoy: Work-Life Balance E-flex Benefits Program & Wellness Initiatives Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Employee Referral Bonuses We welcome applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. We will NOT pay a fee for any placement resulting from unsolicited resumes and will consider resumes forwarded public information. We welcome resumes submitted directly from candidates. #J-18808-Ljbffr
