North American Client Coordinator

Join to apply for the North American Client Coordinator role at Sompo. This position reports to the AVP, Multinational Client Executive located in the Toronto office. The duties mirror those of the client executive role, but account complexity is initially lower until expertise is validated. The Canada IO/PO team is closely aligned with the US IO team for management and meetings. The Multinational North American Issuing Office receives quoting and policy issuance instructions from locations outside Canada to insure local entities of foreign parent companies. We execute local policies and service both internal and external stakeholders across a broad scope of property, casualty, professional lines, and marine products. Role and Responsibilities Ownership of pre-bind and post-bind processes for multinational business pertaining to Issuing Office activities. Assist in document management and recording of multinational transactions to ensure consistent policies and procedures. Liaise with local and foreign underwriters and producing office teams to ensure adequate and compliant pricing for Canadian risks across the relevant lines of business. Execute issuance of local policy and invoice documentation. Communicate with local Canadian brokers on account-bearing matters, including pre-bind activities, expectation setting, and status updates to ensure high-level account servicing. Work with internal finance and collection teams to ensure premium flow, resolving discrepancies between expected and remitted premium, and escalating uncollected premium when appropriate. Liaise with local regulatory and product teams to align the issuing office with form alignment and risk requirement changes. Participate in account-specific meetings with producing office and underwriting teams to ensure optimal workflow. Other duties as assigned to support company and department objectives. Producing Office Activities Ownership of pre-bind and post-bind processes for multinational business: Policy quote and issuance process, including Sompo Multinational Platform (SMP) entries. Invoicing for fees or central collection. Reinsurance slip chasing and system entries. Endorsement processing. Pre-renewal tasks as assigned. Assists in document management and recording of multinational transactions to maintain consistent policies and procedures. Develop and maintain working relationships with SI overseas offices, SJI and other fronting partners to facilitate processes and track all foreign local policy placements. Assist with cross-functional department relationships (finance, reinsurance, operations, IT) to support multinational business unit needs. Other similar duties as assigned to support company and department objectives. Qualifications and Education Requirements Bachelor’s degree preferred. Commercial insurance experience required. 5+ years of underwriting support experience, including 2+ years handling multinational accounts. This job description outlines the general nature and level of work performed by individuals assigned to this position. It does not restrict management’s right to assign or reassign duties and responsibilities at any time. Sompo International offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Sompo International is committed to employment practices, including recruitment and hiring practices, that are inclusive and accessible. Accommodations for individuals with disabilities are available. If you require accommodation, please contact human resources at vresende@sompo-intl.com. Visit our website at www.sompo-intl.com #J-18808-Ljbffr