Practice Coach II/Clinic Manager

OverviewOur FYidoctors - Toronto - College Park clinic is looking for a candidate to join as a Practice Coach II to fill an existing vacancy. The Practice Coach will coach staff on processes, programs, and products, and will be involved in education. The role includes cross-training to assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and/or customer service specialist.The team member will work a schedule of 40 hours per week. Our clinic is open Mondays through Saturday. This is a term position from March 15, 2026 until October 4, 2027.What Do You BringCollege degree or equivalent experiencePrevious experience in customer service and retail preferredTwo to four years management/supervisory experienceDemonstrated skills in coaching and advising staffA proven track record of delivering the organization’s results through peopleGeneral PC knowledge including Microsoft Office (Word, PowerPoint, Excel and Outlook)Strong leadership skillsComprehensive knowledge from operations, processes, and business implicationsExcellent organizational and time management skillsAbility to respond quickly to changing prioritiesExcellent oral and written communication skillsStrong influencing and negotiating skillsKnowledge of current optical theory and merchandise is an assetCommitment to maintaining service and quality initiativesWhat Will You Be Doing?Responsible for managing all operational aspects within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals, and valuesProviding support and direction to enhance performance, skills, and knowledge of practice staff within the practicesCoaching/mentoring – gives timely, specific feedback and helpful coaching and evaluates performance fairly and in accordance with company guidelines; adapts leadership approach to each staff member to inspire excellence. Recognizes and accurately identifies staff’s unique skills and abilities, performance strengths, and development needs; provides challenging assignments and opportunities for development; provides training and job coachingLeadership development – works with Regional Coaches to provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environmentFostering teamwork – builds effective teams committed to organizational goals; creates an environment conducive to teamwork; fosters the development of a common vision; provides clear direction and prioritiesMotivating/influencing others – utilizes the diverse skills and abilities of the workforce by respecting and empowering others to achieve; creating enthusiasm; asserting own ideas and persuading others; gaining support and commitment from othersFostering open communication/listens to others – speaks clearly and expresses self well in front of patients, staff, in groups, and one-on-one conversations; creates an environment where open and direct expression of ideas and dialogue occursWritten communication – conveys information clearly and effectively through formal and informal written documentsPresentation – prepares and delivers clear, smooth presentations: presents self well in front of groupsPractice development – creating the best practice possible. Practic Coaches will be looking for ways to improve procedures and operations, making recommendations and working with employees to take action. They will ensure that key professional initiatives are delivered in a way that will optimize sales and customer careMarketing – administers ongoing FYi marketing efforts to inform current and potential patients regarding practice services and products available. Monitors effectiveness of such efforts through appropriate measures and review. This also includes adoption and embrace of the FYi brand; which entails working with Home Office to understand the brand and determining “best practices” to execute on the brand at the practice levelPatient care – supports and delivers the commitment to provide the best quality of eye care for patients/customersPatient relations – demonstrates a desire to create value for all patients and to exceed their expectations; anticipate patient needs and take action to exceed them; continually searches for ways to increase patient satisfactionHow You’ll BenefitCompetitive salary and benefitsA comprehensive benefits package that includes outstanding optical coverageRapid and continued growth, ensuring a constantly challenging and rewarding environmentA workplace culture that fosters a sense of collaborationOngoing training and development opportunities to help you develop your careerWhy You Should Join UsFYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $62,000 to $77,500 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedications to our team’s overall well-being and growth. #J-18808-Ljbffr