Associate Manager Business Process Re-engineering

Associate Manager Business Process Re-engineering Permanent Full Time The Canada Operations & Business Enablement team is looking for a Business Process Re-engineering Associate Manager. Reporting to the Director Operational Excellence, the Associate Manager is responsible for rethinking and radically redesigning business processes to achieve drastic improvements in performance, efficiency, and effectiveness. The Associate Manager will collaborate closely with the business and modernization delivery leaders to support the CanadaLife Business Modernization journey. In this role, we will be assessing our current business processes to identify areas for improvement and define the required changes needed to achieve our modernization goals. The Associate Manager will lend their expertise in the execution of process reengineering initiatives, ensuring the adoption of best practices and innovative solutions to secure substantial improvements in performance, productivity, and customer satisfaction. What You Will Do In-depth analysis of existing processes to identify areas requiring re-engineering Thinking outside the box to devise entirely new ways of processing tasks Identify required technological capabilities to support re-engineered processes Gather quantitative and qualitative data through focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or in-person Analyze findings including large and complex data sets and reports Recommend redesigned processes based on data insights Drive design and execution of the process reengineering projects Significant contributor to business cases by quantifying and qualifying operational impacts Build and maintain capacity models capable of assessing process change impacts A pivotal contributor to shaping the future operational landscape of the business, in alignment with the Canada Life Modernization strategy Key results will involve improving customer experience, enhancing quality, and boosting productivity to align with the goals of the Modernization Strategy. What You Will Bring Exceptional critical and analytical skills to evaluate current processes and identify opportunities for substantial transformation Innovative and creative mindset to develop entirely new methodologies for task execution Proficient in breaking down intricate problems into manageable components to pinpoint and address areas for enhancement Expertise in analyzing complex data to determine the most suitable course of action towards achieving objectives Comprehensive understanding of technologies that can be utilized to streamline new processes Collaborative approach, working across various departments and engaging stakeholders in the reengineering initiatives Strong execution capabilities to ensure effective implementation of improvement and transformation opportunities in a dynamic environment Meticulous attention to detail and precision in a fast‑paced setting Excellent time management skills with the ability to prioritize competing projects effectively Transparent communication with all stakeholders regarding the changes and the underlying reasons for their necessity. Qualifications University Degree in industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis) 4+ years of experience leading and delivering operational process improvements or initiatives Excellent communication skills with experience creating and leading presentations to senior leadership Skilled at building strong, collaborative relationships at all levels of an organization Ability to communicate effectively, coach and support project teams High proficiency (8/10) with Excel, PowerPoint; Visio or any other process mapping tools, Competent (5/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab; Familiarity with ARENA; SIMUL8 are the asset Financial services/insurance business knowledge is an asset. Compensation The base salary for this position is between $63,500 and $117,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). Benefits Career opportunities will be open a minimum of 5 business days from the date of posting. All applications received will be reviewed on a rolling basis. #J-18808-Ljbffr