Manager Business Process Re-engineering

Join to apply for the Manager Business Process Re-engineering role at Canada Life Permanent Full Time The Canada Life Business Process Re-engineering Team is looking for a Manager. Reporting to the Director Operational Excellence, the Manager will lead process re-engineering initiatives to advance operational efficiency, elevate quality standards, and reinforce organizational resilience. The Manager will collaborate with business leaders and modernization delivery teams to support the Canada Life Modernization journey by assessing current business processes, identifying areas for improvement, and defining required changes to achieve modernization goals. What You Will Do Shape the future operational landscape by developing operations blueprints and roadmaps aligned with the Canada Life Modernization strategy. Quantify and qualify operational impacts to support business cases. Conduct detailed analysis of business operations and current processes to determine areas for re-engineering. Collect quantitative and qualitative data using focus groups, internal surveys, interviews, job shadowing, and time studies, virtually or in‑person. Analyze findings, including large and complex data sets and reports. Propose redesigned processes based on collected insights. Identify technological capabilities necessary to support re-engineered processes. Lead the design and implementation phases of process re-engineering initiatives. Coach and guide business departments through process re-engineering cycles to foster operational excellence. Deliver enhanced customer and employee experience, elevate service quality, and increase productivity to achieve Canada Life business modernization goals. What You Will Bring Exceptional critical thinking and analytical skills to assess existing operations and identify opportunities for process re-engineering. Excellent interpersonal skills to build relationships and influence for success. Strong knowledge of Lean Process Improvement and Lean Operations methodology. Strong knowledge of Digital product delivery methodology. Innovative mindset with the ability to design and implement novel process execution methodologies. Proficiency in deconstructing complex challenges into actionable steps and focusing on targeted enhancements. Expertise in interpreting and leveraging complex data sets to inform strategic decisions and drive objectives. Comprehensive knowledge of relevant technologies and tools for process streamlining and automation. Collaborative approach, engaging cross‑functional teams and stakeholders throughout re‑engineering projects. Strong execution skills, ensuring timely and effective delivery in dynamic environments. Meticulous attention to detail, maintaining accuracy and precision under tight deadlines. Transparent and effective communication with all stakeholders, articulating changes and rationale. Advanced data analysis capabilities and expertise in process mapping and data visualization tools. Proven ability to build collaborative relationships and coach, mentor, and support project teams. Qualifications University degree in Industrial Engineering, Business Administration, Computer Science, or equivalent experience. Relevant professional certifications in service, process, and product design or improvement. LSSBL certification with 4+ years of experience is an asset. 4+ years experience leading and delivering process re‑engineering initiatives. 2+ years experience supporting digital product delivery initiatives. Excellent data analytical skills. Excellent communication skills with experience creating and leading presentations to senior leadership. Skilled at building strong, collaborative relationships at all levels of an organization. Ability to communicate effectively, coach and support project teams. High proficiency with Excel, PowerPoint, Visio or other process mapping tools; competent with PowerBI, Tableau, SQL, Azure Databricks, Minitab; familiarity with ARENA, SIMUL8 is an asset. Financial services/insurance business knowledge is an asset. Salary Base salary: $76,400 – $141,400 per year. Variable compensation components (annual bonus, commission, etc.) will be discussed during the recruitment process. Application Process Career opportunities will be open a minimum of 5 business days from the date of posting; closing dates will vary depending on search activity. All applications will be reviewed on a rolling basis. Canada Life is an equal opportunity employer. We provide an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. Contact talentacquisitioncanada@canadalife.com. Canada Life would like to thank all applicants; however only those who qualify for an interview will be contacted. Benefits (Brief) Be part of Canada Life’s diverse and inclusive workplace, delivering exceptional customer and advisor experiences. You will have the opportunity to excel in your way, contribute to improving the well‑being of Canadians, and be part of a leading insurer trusted by millions. #J-18808-Ljbffr