Student, Digital Employee Experience Communications

3 weeks ago

Old Toronto, Canada Sun Life Financial Full time

Student, Digital Employee Experience Communications (Fall 2024 & Winter 2025) page is loaded Student, Digital Employee Experience Communications (Fall 2024 & Winter 2025) Apply locations Toronto, Ontario Sun Life Waterloo King Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR00095622

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Sun Life’s Chief Technology Office (CTO) Employee Experience Delivery (EED) team’s mandate is to provide a frictionless technology experience to all Sun Life employees, focusing on enterprise tools that enhance productivity and collaboration (such as the Microsoft Teams, MS365 and Workplace). The team supports many internal IT partners by providing guidance and tailor-made solutions in the areas of communication, adoption, change management and training. By fostering strong relationships with the IT teams, business groups and employees the team provides services that are employee centred.

The Student's responsibilities within EED will be focused on supporting the overall mandate of providing a frictionless technology experience – through end-user communication, driving adoption, fostering peer-to-peer learning, employee listening, data analysis and much more. This will also include the creation of end user documentation with subject matter experts to enable all employees to effectively leverage available tools and services. Representing the voice of the customer, the Specialist will lead proactive service improvements. This will require significant collaboration across the CTO and IT groups to leverage centres of excellence increasing and achieving deliverables. Considering business- and employee needs, the Student will help drive the service evolution, as well as provide visibility into service performance through executive reports. This will require strong communication skills. Applicants should be individuals with strong, demonstrated collaboration skills, are detail-oriented, have proven experience communicating the value of technology solutions to non-technical business audiences, are creative in developing communication material, and thrive in a deadline- and objectives-oriented environment.

Term Length: 8-months (September 2024 - April 2025)

What will you do?

  • Develop communication material, service documentation and best practices to support increased adoption and effectiveness of services

  • Manage peer-to-peer learning and adoption platforms for collaboration and productivity tools

  • Gather employee feedback about collaboration and productivity tools

  • Analyze data and create reports with recommendations

  • Support change management projects as needed

What do you need to succeed?

  • Demonstrated analytical and problem solving skills

  • Strong communication skills, both written and verbal

  • Empathy

  • Attention to detail

  • Ability to build effective working relationships across both business and technical teams

  • Strong planning and organizational skills, with the ability to multi-task

  • Flexibility and the ability to quickly adapt to changing priorities

  • Excellent PC skills (Windows 10, Microsoft Office, MS Teams, SharePoint Online, Workplace by Facebook)

What is in it for you?

  • A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner

  • An environment of continuous learning and improvement

  • We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

19/05/2024 Similar Jobs (5) Student, Conferencing Analyst (Fall 2024 - Summer 2025) locations Toronto, Ontario time type Full time posted on Posted 2 Days Ago Student, Digital Employee Experience (Fall 2024) locations 2 Locations time type Full time posted on Posted 2 Days Ago Student, Digital Enterprise Coordinator (Fall 2024) locations Waterloo, Ontario time type Full time posted on Posted 3 Days Ago

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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