Manager, Professional Practice, Patient Experience, Quality

Job Title: Manager, Professional Practice, Patient Experience, Quality & Risk Job Number: J0126-0022 Job Type: Full Time Job Location: Alliston Job Category: Quality, Risk and Patient Experience Number Of Open Positions: 1 Department: Professional Practice Union: NON-UNION Salary: $56.56 - $67.18/Hour Fte: 1 Job Summary Reporting to the Vice President, Clinical & Chief Nursing Executive, the Manager is responsible for leading and coordinating professional practice excellence, patient and family experience, patient safety, quality, risk & legal management, and accreditation activities across the organization. This role ensures the delivery of safe, high-quality, patient-centered care through evidence-based practice, continuous quality improvement, and the development of a just culture. The manager provides strategic oversight for clinical educators, clinical scholars, clinical externs & float team, manages patient feedback and complaints, oversees risk mitigation and legal processes, and leads accreditation preparedness. Qualifications And Experience Undergraduate degree in Nursing required; a Master’s degree (or in progress) in the fields of Health Sciences, Business, Leadership, or Quality Management strongly preferred. Current registration in good standing with The College of Nurses of Ontario. Certification in chosen specialty (e.g., CNA), Quality Management, Health Law, Project Management Program, Change Management, Six Sigma, Lean, or Risk Management strongly preferred. Minimum 4 years’ experience in an acute healthcare setting, with 2+ years in progressive leadership or supervisory roles. Experience leading accreditation cycles, risk management, patient safety, and complaints management preferred. Strong knowledge of healthcare legislation, accreditation standards, and discipline-specific standards of care. Demonstrated excellence in interpersonal communication, coaching, mentoring, team building, and conflict resolution. Proven ability to develop and execute professional practice, patient experience, risk management, and quality initiatives. Strong organizational, analytical, and time management skills. Computer literacy in relevant applications (Word, Excel, Meditech, performance management software). Commitment to ongoing professional and personal development. Skills And Abilities Demonstrated leadership skills including inspiring and motivating staff to achieve outcomes, effective team building techniques and functioning effectively with tact and diplomacy while handling stressful issues. Strong organizational, analytical, and time management skills. Patient and family engagement skills. Risk mitigation and legal process management. Accreditation and compliance knowledge. Inclusivity and cultural safety awareness. Strong relationship building and collaboration skills. Change management and innovation capability. Ability to lead departmental meetings and strategic planning sessions. Ensure fiscal management, resource allocation and ongoing education. Excellent communication and conflict resolution skills. Ability to travel to offsite locations as needed. Our Values Integrality – We adhere to the highest ethical principles Compassion – We respond to our patients’ needs with empathy Accountability – We are accountable to one another and to our community Respect – We embrace the diversity of our patients, staff and community Excellence – We support a culture of distinction Hours of Work Monday - Friday. Weekend work may be required as needed. Application Deadline Applications will be accepted until Monday, January 19, 2026 by 1600hrs. EEO & Diversity Statement Stevenson Memorial Hospital is committed to a culture of equity, inclusion, diversity and anti-racism. We welcome and encourage applications from all qualified applicants, including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, and anyone else who will contribute to a diverse workplace. Accommodations Accommodations for persons with disabilities required during the recruitment process are available upon request by notifying Human Resources at (705) 434-3377 ext 3354. Screening Process As part of our mandatory screening process, SMH will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector screening check (or Criminal Record Check – dependent on role). Recruitment Process Our recruitment process does not use artificial intelligence (AI) or automated decision-making tools. All applications are reviewed and evaluated by our hiring team to ensure a fair and personalized experience. #J-18808-Ljbffr