Manager, Professional Practice, Patient Experience, Quality

Manager, Professional Practice, Patient Experience, Quality & Risk Reporting to the Vice President, Clinical & Chief Nursing Executive, the Manager leads and coordinates professional practice excellence, patient and family experience, patient safety, quality, risk & legal management, and accreditation activities across the organization. The role ensures the delivery of safe, high-quality, patient-centered care through evidence-based practice, continuous quality improvement, and the development of a just culture. Job Summary The Manager provides strategic oversight for clinical educators, clinical scholars, clinical externs & float team, manages patient feedback and complaints, oversees risk mitigation and legal processes, and leads accreditation preparedness. Qualifications & Experience Undergraduate degree in Nursing required; Master’s degree (or in progress) in Health Sciences, Business, Leadership, or Quality Management strongly preferred. Current registration in good standing with The College of Nurses of Ontario. Certification in chosen specialty (e.g., CNA), Quality Management, Health Law, Project Management Program, Change Management, Six Sigma, Lean, or Risk Management strongly preferred. Minimum 4 years’ experience in an acute healthcare setting, with 2+ years in progressive leadership or supervisory roles. Experience leading accreditation cycles, risk management, patient safety, and complaints management preferred. Strong knowledge of healthcare legislation, accreditation standards, and discipline-specific standards of care. Demonstrated excellence in interpersonal communication, coaching, mentoring, team building, and conflict resolution. Proven ability to develop and execute professional practice, patient experience, risk management, and quality initiatives. Strong organizational, analytical, and time management skills. Computer literacy in relevant applications (Word, Excel, Meditech, performance management software). Commitment to ongoing professional and personal development. Skills & Abilities Leadership and team building skills. Patient and family engagement skills. Risk mitigation and legal process management. Accreditation and compliance knowledge. Inclusivity and cultural safety awareness. Relationship building and collaboration skills. Change management and innovation capability. Strategic planning and departmental meeting facilitation. Fiscal management, resource allocation, and ongoing education responsibilities. Excellent communication and conflict resolution skills. Ability to travel to offsite locations as needed. Our Values Models behaviour that is aligned with the values of Stevenson Memorial Hospital: Integrity, Compassion, Accountability, Respect, Excellence. The values guide all aspects of patient care and staff conduct. Hours of Work Monday - Friday. Weekend work may be required as needed. Application Deadline Applications will be accepted until Monday, January 19, 2026 by 1600hrs. Diversity and Inclusion Stevenson Memorial Hospital is committed to a culture of equity, inclusion, diversity and anti-racism. We welcome and encourage applications from all qualified applicants, including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S+ persons, and anyone else who will contribute to a diverse workplace. Accommodations for persons with disabilities are available upon request. Equal Employment Opportunity Statement Stevenson Memorial Hospital is an equal opportunity employer. Employment decisions are based on merit and qualification, with no discrimination on the basis of race, colour, sex, age, disability, religion, or any other protected characteristic. Recruitment Process Note Our recruitment process does not use artificial intelligence or automated decision‑making tools. All applications are reviewed and evaluated by our hiring team to ensure a fair and personalized experience. #J-18808-Ljbffr