District Sales Manager, Western Canada

3 days ago

Toronto ON, Canada Wireless DNA Inc. Full time

We are seeking a dedicated and experienced District Manager to join our team and provide leadership and support to our Store Managers and Sales Representatives.

Role Overview:

As the District Manager, you will play a pivotal role in ensuring the success and profitability of stores within your designated district. Reporting to the Manager Operations, you will be responsible for executing operational procedures, providing guidance to Store Managers and Sales Representatives, and driving sales performance. This role requires a focus on team development, coaching, training, sales growth, and delivering exceptional customer experiences.

Key Responsibilities:

Sales Strategy and Profitability:

  • Create and execute strategies to meet district sales objectives while maintaining profitability.
  • Drive business sales and implement initiatives to improve overall profitability.

Leadership Development:

  • Coach and develop Store Managers and Sales Representatives to deliver exceptional leadership skills.
  • Collaborate with the HR Department to arrange learning and training for new retail hires.
  • Identify specific areas for improvement in staff training and create action plans for immediate corrective actions.
  • Implement a formal progress review at three (3) months, six (6) months, and one (1) year, focusing on measurable items such as customer satisfaction, employee satisfaction, and reduced employee turnover.
  • Inspire positive sales behavior and foster a growth-oriented team culture.

Operational Excellence:

  • Build a trusting relationship with your teams through purposeful visits and operational intensity to improve business results.
  • Ensure that stores within your district adhere to operational procedures and best practices.

Customer Satisfaction:

  • Oversee and evaluate the current level of direct customer service skills of all retail staff members in customer-facing roles.
  • Develop a measurable strategy for improving customer satisfaction rates.

Skills and Qualifications

  • Must possess a minimum of three (3) years of District Manager experience in retail industry.
  • Proven experience in retail management of a minimum of 8-10 years.
  • Strong analytical and budgeting skills to effectively analyze financial reports
  • Superior communication skills (both verbal and written) and effective decision-making skills
  • Excellent leadership, interpersonal and conscientious/organizational skills
  • Willing and open to travel and work on weekend and evenings

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