Technical Account Manager, Auth0 Strategic

Technical Account Manager, Auth0 StrategicJoin to apply for the Technical Account Manager, Auth0 Strategic role at Okta for DevelopersOkta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision.The Auth0 Technical Account Manager OpportunityThis is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications.What You’ll Be DoingServe as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharingLearn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identityBuild and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 championsConduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap itemsConduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practicesMonitor customer health, satisfaction, and engagement, proactively addressing risks and escalationsCollaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identityAnalyze trends, identify areas for improvement, and take action to optimize customer outcomesAct as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experienceRepresent the voice of the customer, ensuring their needs and feedback shape the company’s approachRequirements5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management spaceWorking proficiency in the following core CIAM areas or technical competencies:Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)Consuming APIs and HTTP request methodsHigh-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patternsSecurity and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)Understanding of the general cybersecurity landscape with respect to threats and challengesExperience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing useUnderstanding of software development lifecycle and application builder practicesA customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectivesStrong business acumen, history of success owning enterprise segment customer relationships and escalationsAbility to track and manage the moving parts of multiple parallel initiatives or projectsStrong presentation and whiteboarding/diagram skillsExcellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level execAbility to influence customer behaviour & health metrics across a portfolio of customersThis position can be located remotely but requires you to reside within 80kms of our Toronto office (401 Bay St., Toronto, ON M5H 2Y4, Canada). Some travel requiredThis role requires in-person onboarding and travel to our Toronto, Ontario office during the first week of employmentOkta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. #J-18808-Ljbffr