Customer Experience Associate

4 weeks ago


Oakville, Canada TD Securities Full time

Join to apply for the Customer Experience Associate role at TD Securities. Location: Oakville, Ontario, CanadaHours: 16 per weekLine of Business: Personal & Commercial BankingPay: $22.50 - $28.33 CAD per hour Job Description At TD Canada Trust, we are the frontline of TD Bank, building lasting relationships with our customers through a broad range of service transactions and guidance on banking solutions. As a Customer Experience Associate, you will deliver a delightful customer experience, advise on banking solutions, and support workflow efficiencies. You will be a champion of the customer, ensuring their needs are understood and met with confidence and accuracy. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standard operating procedures, regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs, exercising discretion with confidential matters. Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities when necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely, accurate manner. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist for operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and the internet. Go‑getter who can exercise initiative, be accurate and detail‑oriented while handling multiple tasks and changing priorities. Dynamic communicator with established customer experience skills, capable of connecting verbally and in writing with a variety of individuals in a calm, courteous, and effective manner. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches and stores. Every day we deliver legendary customer experiences to over 27 million households and businesses across Canada, the United States and the world. Our vision is to Be the Better Bank and our purpose is to enrich the lives of our customers, communities and colleagues. Benefits & Total Rewards Our Total Rewards package includes a base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and reward and recognition programs. Learn more about our benefits. Additional Information We are deeply committed to customer experience and offer regular development conversations, training programs, mentorship, and competitive benefits to help colleagues thrive at work and at home. This opportunity is subject to provincial employment regulations; please be aware that each province or territory in Canada may have its own requirements. We look forward to hearing from you #J-18808-Ljbffr



  • Oakville, Canada TD Securities Full time

    Join to apply for the Customer Experience Associate role at TD Securities . Location: Oakville, Ontario, CanadaHours: 16 per weekLine of Business: Personal & Commercial BankingPay: $22.50 - $28.33 CAD per hour Job Description At TD Canada Trust, we are the frontline of TD Bank, building lasting relationships with our customers through a broad range of...


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