Medical Secretary

Ambulatory Services has an opportunity for an MEDICAL SECRETARY Ambulatory Programs Position Type: Casual Shift Type: Varies, no Evenings or weekends Hourly Pay Rate: $26.42-28.76 Bi-Weekly Hours: Varies Posting Number: 9480 Union: Non-Union Date Posted: December 18, 2025 Internal Closing Date: December 27, 2025 Job Summary: Ambulatory Outpatient Programs h as a opportunity for a Clinical Secretary. This position willsupport Ambulatory Services including Outreach and Day Hospitals.This position will work creatively in a variety of community environments and programs, such as: outpatient, day hospitals, outreach teams, community housing, primary care clinics, etc. The role also supports services delivered through online platforms to facilitate access to care. This position is based on-site and does not involve remote work. Responsibilities include but are not limited to: Represents programs by welcoming patients and families/caregivers/guests, directing incoming phone calls, and retrieving / forwarding messages to the appropriate team memberUnderstands and articulates the core functioning of each team to new clients, providing high level information about program featuresEnsures the teams’ productivity by booking and confirming appointments, maintaining the team’s scheduleEngages with specialists and various community physicians and hospitals in a responsive manner to address concerns, inquiries liaising and/or to obtain additional informationSynthesizes information presented at meetings into meeting notes/minutes that are shared with the teamProduces information by preparing and updating medical records, updating databases, entering payroll, and preparing agendas and minutes for team meetingsEnsures efficient operations of the program by maintaining office supplies, program/clinical supplies, and equipment including troubleshooting breakdowns and calling for repairsServes and protects the program’s clients by adhering to relevant professional standards, hospital policies and procedures, and legislation such as the Freedom of Information and Protection of Privacy ActPerforms tasks related to inventory administrationEnhances the team’s reputation and quality improvement by taking responsibility for requests as they arise, as well as, exploring novel opportunities that add value to team accomplishments and create efficiencies Qualifications include but are not limited to: What is Required: Completion of a recognized post-secondary Office Administration – Medical program, or comparableDemonstrated knowledge and experience using medical terminology, and processes (e.g. referrals, bookings, registration, client facing experience, etc.)Demonstrated ability to work well in a workflow-based environment serving various departments in Ambulatory CareDemonstrated ability to work independently and within a teamDemonstrated ability to respond to and effectively manage multiple requests and competing priorities in a busy clinic environmentExcellent interpersonal, communication and customer service skills and in working with geriatric clientele from diverse cultural backgroundsDemonstrated critical thinking skills, problem solving experience and the ability to take initiative in implementing creative solutionsDemonstrated ability to respond to and effectively manage multiple requests and competing priorities in a busy clinic environment What is Preferred: At least two (2) years related experience in healthcareExperience working with outreach and ambulatory teams within an academic teaching centreAbility to communicate in a second language (e.g. Russian, Spanish or Tagalog)Knowledge of MeditechKnowledge of and experience with payroll systems (UKG - TAMS and Empath)Excellent keyboarding and computer skills, including proficiency with software programs such as MS Word, Excel, Adobe, SharePoint and scheduling programsCommunity outreach experience is an asset Additional Benefits: % Vacation EntitlementOpportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)Access to 24/7 Employee Assistance Program INTERNAL APPLICANTS: Current Baycrest employees must apply online through the Baycrest intranet. Applications submitted through the external careers website will only be considered after the internal application process. If you are a current employee and are unable to access the intranet, please contact Human Resources for assistance. EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below. Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging. Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted. Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at recruitment@baycrest.org or 416-785-2500, ext. 2961. All successful candidates will be required to complete a police reference check/vulnerable sector screen. #J-18808-Ljbffr