Customer Experience Manager
2 weeks ago
About the job Customer Experience Manager We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity. We are currently seeking a candidate as our Customer Experience Manager. The ideal candidate for this role would have a resilient personality, a positive attitude and a desire for career growth and advancement. As our Customer Experience Manager, you will be the driving force behind our efforts to create, enhance, and maintain world‑class customer experiences. You will work closely with cross‑functional teams to ensure our customers’ needs are met and exceeded at every touchpoint. What you will get: Competitive reward and benefits package such as health insurance, retirement plans, and other benefits Opportunities for professional growth and development. A supportive and collaborative work environment. Remote work environment. The chance to make a meaningful impact on our customers and our business. As our customer experience manager, you are required to: Develop and implement customer experience strategies that align with the company’s goals and vision. Analyze customer feedback and data to identify areas for improvement and drive initiatives to enhance customer satisfaction. Collaborate with marketing, sales, and product teams to ensure a cohesive customer journey. Train and mentor customer-facing staff to deliver exceptional service and support. Monitor and report on key performance metrics related to customer experience. Address and resolve escalated customer issues with empathy and efficiency. Stay up-to-date with industry trends and best practices to continuously improve our customer experience. Qualifications & Requirements: Proven experience in a customer experience or customer service leadership role. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities in a fast‑paced environment. Proficiency in CRM software and customer service tools. A customer-centric mindset with a passion for delivering exceptional service. #J-18808-Ljbffr
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Customer Experience Manager
7 days ago
Saskatoon, Canada Michaels Stores Full timeStore - Saskatoon-West, SK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...
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Customer Experience Manager
2 weeks ago
Saskatoon, Canada Michaels Stores Full timeStore - SASKATOON, SK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...
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Customer Experience Manager
5 days ago
Saskatoon, Canada Michaels Stores Full timeStore - Saskatoon-West, SK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...
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Manager, Customer Experience
2 days ago
Saskatoon, Canada Sandbox Mutual Insurance Full time**As Manager, Customer Experience (CX), YOU Will Be Responsible For** - Lead the development and implementation of customer experience (CX) strategies and initiatives to improve customer interaction across multiple touchpoints and channels. - Provides direction and oversight to direct reports, ensuring accountability to key timelines and outputs, and that...
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Customer Experience
2 weeks ago
Saskatoon, Canada Centennial Plumbing, Heating and Electrical Full time**Job Title**: Customer Experience & Marketing Manager **Location**: Saskatoon, SK **Type**: Full-Time (Maternity Leave Coverage with Strong Potential for Ongoing Role) **Reports To**: CEO **Overview** Centennial Plumbing, Heating & Electrical is hiring a **Customer Experience & Marketing Manager** to lead the full customer journey — from first...
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Customer Experience Manager
2 weeks ago
Saskatoon, Canada Michaels of Canada, ULC. Full timeStore - SASKATOON, SK We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...
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Customer Experience Coordinator
7 days ago
Saskatoon, Canada Siemens Electronic Design Automation ULC Full timeSiemens EDA is a global technology leader in electronic design automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly...
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Customer Experience Associate
2 days ago
Saskatoon, Canada Cushman & Wakefield Full time**Job Title** Customer Experience Associate **Job Description Summary** The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided....
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Front-End Customer Experience Manager
7 days ago
Saskatoon, Canada Walmart Full timeA leading retail company is seeking a Customer Service Manager in Saskatoon to coordinate front end operations, ensuring exceptional customer service and compliance with company standards. Responsibilities include training associates, handling customer concerns, and overseeing transactions. The minimum pay rate starts at $16.30, with variations based on...
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Customer Experience Specialist
6 days ago
Saskatoon, Canada Mayfair Glass Ltd Full time**Join the Mayfair Glass Team! - Customer experience specialist** **Location**: Saskatoon, SK Are you passionate about helping people, solving problems, and being part of a team that truly values quality and professionalism? Mayfair Glass is looking for a **Customer experience specialist** to join our growing team in Saskatoon! **About Us**: At Mayfair...
