Customer Experience Associate

3 weeks ago


Saskatoon, Canada TD Securities Full time

Join to apply for the Customer Experience Associate role at TD SecuritiesLocation: Saskatoon, Saskatchewan, CanadaHours: 15Line Of Business: Personal & Commercial BankingPay: $22.00 - $27.21 CADJob DescriptionAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. We encourage the “Think like a customer, Act like an Owner” mindset.In This Role, You Will:Process financial transactions like deposits, withdrawals, and bill payments as per standard operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.Respond and resolve customers’ concerns using standard procedures and escalating non‑standard activities, as necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.Job RequirementsHigh School diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.Go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.BenefitsTD offers a comprehensive total rewards package that includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, and training and career development. #J-18808-Ljbffr



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