Senior Business Specialist

Job InformationJob Title: Senior Business SpecialistJob Requisition ID: 75023Ministry: Primary and Preventative Health ServicesLocation: EdmontonFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekPermanent/Temporary: Permanent & Temporary until March 2027Scope: Open CompetitionClosing Date: January 13, 2026Classification: Administrative Support 6Salary: $2,199.79 to $2,783.44 bi-weekly ($57,414 – $72,647/year)OverviewThe Ministry of Primary and Preventative Health Services is building a more resilient and sustainable health care system that supports Albertans getting care when and where they need it. The Health Insurance Programs (HIP) Branch is accountable for administering the Alberta Health Care Insurance Plan (AHCIP). The Registration Services Unit provides policy direction, business rules, operational support, quality assurance, audits, business process improvement, registration and enrollment functions, and investigative support for registry offices and Alberta Health customer services.Role ResponsibilitiesReporting to the Business Specialists Team Lead, the Senior Business Specialist monitors registry agent performance, analyzes data from multiple database systems, identifies issues and trends, and prepares in-depth reports for senior management. The role also supports data integrity initiatives (PRDIT), enhances system security and integrity (Reflections, SSDIR), and provides province‑wide first line contact services for the Service Alberta Contact Center (Tier 3) and RAN offices.Develop and produce reports to support government departments and system life cycle initiatives.Guide and coach entry‑level positions, participate in project and committee work, and act as subject matter expert for specified issues.Provide province‑wide first line contact services for the Service Alberta Contact Center (Tier 3) and RAN offices.Identify, develop, and implement enhancements to quality, processes, systems, and reporting to improve operational results.Ensure business processes, systems, and initiatives related to the administration of the AHCIP are continually enhanced to ensure compliance with health care regulations and legislation.CompetenciesApplicants must demonstrate the following competencies:Agility – Proactively incorporate change, remain objective under pressure, and support others to manage their emotions.Drive for Results – Remove barriers to outcomes, forecast and address project challenges, and align solutions with the organization’s mission.Systems Thinking – Take a long‑term view of organizational objectives, anticipate outcomes, and seek stakeholder perspectives.Creative Problem Solving – Use wide techniques to break down problems and bring the right people together.Build Collaborative Environment – Involve stakeholders, share resources, resolve conflicts, and appreciate diverse perspectives.QualificationsMinimum: High school diploma and four years of related experience. Equivalency is considered on the basis of ‘one year of experience for one year of education’ or vice versa.Detailed knowledge of AHCIP regulations, policies, and procedures.Completed training on Health’s applications and strong Microsoft Office skills.Extensive knowledge of Reflect on Workspace and SSDIR systems.Asset: A cover letter outlining how your experience relates to the qualifications of this role is required.NotesThis competition will staff two (2) full‑time temporary & permanent positions. Hours: 36.25 hours weekly (7.25 hours daily, Monday‑Friday). Security screening may be required. The position may be used to fill future vacancies across the Government of Alberta at equal or lower classification and salary.How To ApplyApplicants should submit an online application that clearly demonstrates how their qualifications meet the advertised requirements, including education, experience, and examples of required competencies. Candidate applications will be reviewed to determine which applicants most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require accommodation during the recruitment process, please contact Jagreet Uppal at Jagreet.Uppal@gov.ab.ca. #J-18808-Ljbffr