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Team Lead-Retail
2 days ago
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey WHAT WE’RE LOOKING FOR We are currently hiring for a Team Lead.
The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on a consistent, exceptional and positive in-store experience for customers and employees.
Responsibilities
Lead and motivate the sales team to achieve and exceed store goals, and maintain an exceptional in-store customer experience. Provide support and coverage to the Store and Assistant Managers in their absence; model desired selling and customer service behaviours. Demonstrate a customer-obsessed selling culture and build brand loyalty through strong product knowledge. Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
Contribute ideas and solutions to the leadership team to improve productivity and store operations. Assist in new associate onboarding and trainings; coach associates on customer service fundamentals with constructive feedback. Resolve customer service matters and oversee task delegation to maximize store efficiency. Communicate individual and team performance feedback to store management; ensure scheduled breaks are taken and maintain open communication on the sales floor.
Ensure adherence to all company policies, procedures and guidelines; perform opening/closing procedures and any inventory duties as directed.
Qualifications
1+ years of related experience in a retail apparel environment; luxury retail experience is a plus. Proven ability to successfully lead a sales team; recognized as a leader among peers. Proven experience with POS management, daily banking procedures, and submitting timely reports. Strong organization and problem-solving skills; passion for delivering an exceptional customer experience.
Collaborative, yet self-motivated and able to work varied weekly shifts, including weekends, closing and holidays.
Why Join
Roots? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is a company in which you can grow and benefit from available opportunities.
All members of our team are encouraged to ‘spread their roots’. Sound Like You? Apply Now We’d like to thank everyone who applies, but we can only contact applicants who are most qualified. At Roots we appreciate that skills and expertise are cultivated through a range of experiences.
We are committed to reflecting Canada’s diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don\u2019t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process. The recruitment process may use technology-assisted tools, including AI, to support parts of the process.
Hiring decisions are reviewed by our Talent team and key leaders involved in the recruitment process. The posted salary range is intended to reflect market value and is provided to support transparency; final compensation will be determined based on factors such as internal equity, relevant skills, knowledge, experience, and fit for the position. #J-18808-Ljbffr
