Business Success Manager, Midland

3 hours ago

City of Moncton, Canada J.D. Irving, Limited Full time

This role will be responsible for ensuring the success and satisfaction of our Midland division. Their role involves building and maintaining strong relationships, understanding their business needs, and working to ensure that the IT products or services provided meet those needs effectively. The Business Success Managers are the primary point of contact providing support, addressing concerns and working to maximize the value of technology with business objectives. Strategic engagement may be necessary depending on the characteristics of the account.This position requires full-time on-site presence.QualificationsUndergraduate degree in Engineering, Business or Computer Science10+ years of IT experienceProgressive leadership experienceAssets:Business Relationship Management CertificationPROSCI Certified Change PractitionerITIL CertificationsResponsibilitiesBuilding and maintaining relationships with customers to understand their goals, challenges, and expectations.Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability.Leading and managing IT teams, including hiring, training, and mentoring staff.Serving as an advocate for customers within the company, ensuring their needs are understood and addressed.Providing guidance and support to customers in using the company's products or services effectively.Provide management and oversight on technology projects and ensuring they are delivered on time and within budget, proactively address deviations to plan.Ensure accurate resource allocations and resources are working to plan.Monitoring satisfaction and identifying opportunities for improvement.Collaborating with internal teams to ensure business partner success.Communicating with business partners to provide updates, gather feedback, and address any issues or concerns.Identifying opportunities for leveraging enterprise products or services that align with the business partners needs and goals.Communicating the value of IT initiatives and achievements to the organization's leadership and stakeholdersSupport the transition to new technologies during the modernization process.Meet enterprise risk requirements and close risks promptly.Manage to forecast, proactively identify any cost variances and ensure alignment with business on discretionary spend.Actively manage SR's and Incidents with ambition to improve process, reduce turnaround, and optimize spend. #J-18808-Ljbffr

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