Sales Associate

Sales Associate - Westboro Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career We are looking for a Part-Time Sales Associate who will create a comfortable and uplifting environment for customers as they explore the store and Knix’s product line. Actively listening to their needs and preferences, you expertly guide the customer experience from greeting to fit to purchase. You are intuitive, enthusiastic, and able to leverage your love for Knix to drive sales goals and enhance customer loyalty. Knix Store Location: 369 Richmond Rd., ON K2A 0E7, Ottawa What's in it for you: Highly competitive compensation plus monthly bonus A flexible schedule in store (min 15-25hr/week) Generous employee discounts that offer up to 50% on your favourite Knix products Parental Leave Top-Up Program Access to a mental health & wellness platform that offers therapy and coaching sessions A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work Opportunities for monthly, quarterly, and semi-annual awards and recognition Opportunities to advance in your career - We are growing About You: You have a pulse on what Knix customers want and know how to engage and delight them You thrive in a dynamic environment and have the ability to think on your feet You understand what we all experience in fitting rooms and are a natural at making others feel comfortable You’re a born team player and always look for ways to help the group succeed You’re passionate about our customers and inspired by Knix and our mission Responsibilities: Create a comfortable and uplifting end-to-end experience for all Knix customers Actively listen to customer preferences and recommend products they’ll be sure to love Lead product fittings to ensure customers buy the correct size the first time Stay knowledgeable on our growing product assortment – and wear it, too Ensure all products are merchandised effectively to reflect our brand and drive sales Escalate any issues or opportunities as required to the Store Manager Continually work to improve cleanliness, set-up and organization in all areas of the store Qualifications Previous experience in customer service is considered an asset, but above all else, you are great with people and are passionate about delivering exceptional customer experiences A warm demeanour with a “get it done” approach You love being part of a team and are a great collaborator Resourceful with a keen ability to effectively resolve customer issues An affinity for our product line and a belief in the Knix mission How we Hire Our people are what make Knix, Knix Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr