Senior Specialist – Cyber Service Lead

Job Title: Senior Specialist – Cyber Service Lead
Job ID: 66852
Location: Toronto, Ontario

Overview:
Our client, the City of Toronto is looking for a Senior Specialist – Cyber Service Lead to join the Office of the Chief Information Security Officer. The Manager reports to Manager Cyber Service Delivery. The work location is 55 John Street, Toronto. The role is Permanent Full Time with shifts from Monday to Friday, 35 hours work week. The Senior Specialist – Cyber Service Lead is to provide strategic and operational guidance to the Manager Cyber Service Delivery as well as the Chief Information Security Office (CISO) in the execution of its mandate to establish and maintain a City-wide cyber program to ensure the City is adequately protected. To define, develop and support cyber programs and initiatives, engaging with teams across the organization to build alignment on key projects and develop execution roadmaps. To collaborate with other segments of the organization to manage City-wide cyber initiatives. To provide strategic and operational guidance to the Manager Cyber Service Delivery as well as the Chief Information Security Office (CISO) in the execution of its mandate to establish and maintain a City-wide cyber program to ensure the City is adequately protected. To define, develop and support cyber programs and initiatives, engaging with teams across the organization to build alignment on key projects and develop execution roadmaps. To collaborate with other segments of the organization to manage City-wide cyber initiatives.

What you will be doing:

To promote engagement and awareness by establishing relationships with stakeholders and partners upholding the highest standards of ethics, integrity, and accountability in order to maintain trust and confidence of the team and the extended divisions, corporations and agencies we serve.

To be a single point of contact from Office of the CISO, as well as a portfolio of clients; building strong relationships and managing client expectations and escalations.

Manage cyber intake requests for client portfolios, gather information and coordinate with other areas in the Office of the CISO, communicate risks to the client and follow up to ensure remediation plans are developed.

To lead, define and implement a business assurance framework along with requisite processes, and controls. To collaborate across all segments of the organization to ensure policies and standards are followed.

Develops and implements detailed plans and recommends cyber security policies/procedures regarding program specific requirements. Supports service management process enhancements. Takes a proactive approach to identify gaps and opportunities to improvement.

Supervises, motivates and trains assigned project staff and contract resources, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

Serves as the internal/external point of contact and subject matter expert in their respective function.

Performs oversight/coordination of cyber risk management with clients; escalates significant cyber risk matters to senior management when required.

Deals with confidential information affecting the organization and its resources. Prepares and presents reports to management.

Works with senior management within the division to address active internal/external cyber threats to the City. Attends senior management meetings, makes recommendations to mitigate the threats, and takes appropriate urgent action as needed.

Provides a confidential assessment of organizational issues and makes recommendations for next steps, including policy, procedural and structural change.

Takes a proactive approach to identify gaps and opportunities for improvement to mitigate risk.

Organizes and works with multidisciplinary business and technical teams from across the organization to formulate and execute project plans and tasks according to established project management principles and methodologies.

Provides oversight and monitors cyber risk activities performed by project teams. Reviews and supports the implementation of processes and controls by various teams as outlined in the information risk policy and related operating directives, standards and procedures.

Provides project coordination and management support, and ensures comprehensive and effective information communication across various functional and project teams.

Communicates effectively to stakeholders, clients, project managers, and team members regarding any business and technical decisions and actions that may impact solution delivery, staff performance, business processes, management workflow and technical support of public services.

Provides support in the design, implementation, maintenance, and enforcement of policies, procedures, and controls.

Plans, prioritizes and coordinates internal and/or external assigned project resources to meet project objectives.

Maintains accurate reporting of key risk metrics and associated measurements in alignment with the cyber risk appetite.

Builds and maintains strong relationships with internal and external stakeholders. Establishes relationships with strategic partners, collaborating on the advancement of cyber programs.

Maintains an up-to-date and in-depth knowledge of cyber security, emerging threats, trends, and associated techniques and technologies as well as key business drivers and opportunities.

What you must have:

Post-secondary degree in Business or Technology or a related discipline.

Extensive experience (over 5 years) with stakeholder management and client relations.

Strong IT knowledge and cyber relevance with cyber threats, trends and technologies.

Extensive experience in Information Security and program delivery.

Extensive project management experience in deploying security-related initiatives.

Experience working in transformative programs.

Preferred Certifications (any in the list): CISSP, CISM or CISA

Skills

Ability to work in transformative programs

Ability to lead efficient communication between all project stakeholders, including internal teams and clients

Ability to achieve business objectives through influencing and effectively working with key stakeholders.

Excellent written & verbal communication skills (comfortable & confident communicating at all levels including business partners, leadership and vendors).

Excellent problem-solving skills with capability to identify solutions to unusual and complex problems.

Keen attention to detail and strong organizational skills.

Highly organized, proactive, self-motivated team player who takes initiative and is able to work independently.

Ability to work in a fast-paced environment managing multiple priorities with proven time management skills.

Strong analytical skills and ability to prioritise and multitask.

Ability to prioritize and effectively manage competing priorities and projects.

Ability to manage multiple initiatives while adhering to strict deadlines.

Tenacious and willing to support the team during peak volumes and workloads with various activities.

Able to work extremely well under pressure while maintaining a high level of professionalism

Self-motivated team player who takes initiative and can work independently.

Transferable skills, like communication and decision-making, are equally important.

Being able to think on your feet and show good judgment are especially valuable in this field. “Security pros should always be ready to react to cyber-related incidents quickly.

Addition Information:

A normal work week is 35 hours; however, unforeseen situation may require extended hours of work with little or no prior notice. In case of a cyber incident or breach, rotation shift, continuous extended hours may be required with little or no prior notice.]

*Subject to a police check, background check, psychological assessment and/or any other checks on a regular basis as the Office of the CISO handles highly sensitive and confidential information.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Salary/Rate Range: $122,305 to $163,639

For more information about TEEMA and to consider other career opportunities, please visit our website at #J-18808-Ljbffr

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