Manager, Total Rewards – Compensation

Overview Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the Best We Will Be Customer Centric We Will Be Entrepreneurial We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Committed to True and Shared Value Creation We Will Be Systems Thinking, Data Driven and AI enabled Job Description The Manager, Total Rewards – Compensation & Analytics plays a key leadership role in the delivery and continuous improvement of Indigo’s compensation programs and people analytics capabilities. This role is responsible for managing core compensation processes, ensuring data accuracy, and providing meaningful insights that support business decisions. Reporting to the Director, Total Rewards & HR Technology, the incumbent leads the execution of compensation cycles, oversees reporting tools, and partners with HR and business leaders to ensure programs are competitive, compliant, and aligned with organizational needs. The role also plays a critical part in educating and enabling HR Business Partners and leaders, fostering confidence and capability in applying compensation principles and tools, and ensuring alignment with Indigo’s pay philosophy and practices. KEY PERFORMANCE METRICS Market competitiveness and internal equity of compensation programs Accuracy and impact of compensation analytics and reporting Stakeholder satisfaction and adoption of compensation tools and processes Compliance with pay transparency and employment legislation Program communication and education effectiveness Consistency and alignment with Indigo’s pay philosophy KEY ACCOUNTABILITIES FUNCTIONAL Compensation Strategy & Program Management Lead the design and administration of Indigo’s base pay, incentive, and recognition programs, including annual and quarterly compensation cycles Oversee job evaluations, market pricing, and salary structure development using survey data and benchmarking tools Act as the SecureSheet administrator for the annual merit and bonus process, ensuring data accuracy and process efficiency Provide strategic compensation consulting to HR Business Partners and business leaders Partner with the HR Manager and Talent Acquisition to provide salary recommendations that align with internal equity and market competitiveness Ensure compliance with pay equity, transparency, and employment standards legislation across jurisdictions Ensure all compensation decisions and practices align with Indigo’s pay philosophy and governance standards Review and update Total Rewards policies and content on internal platforms (e.g., Our Indigo) Analytics & Insights Develop and maintain dashboards and reports to monitor compensation trends, workforce metrics, and program effectiveness Lead compensation modelling and scenario planning to support business cases and organizational changes Leverage tools such as Power BI, Excel, and UKG analytics to drive data-informed decision-making Optimize the use of UKG’s BI reporting tool to deliver meaningful data to the business Governance & Operations Maintain compensation policies, guidelines, and documentation to ensure consistency and compliance Partner with HRIS to ensure data integrity and system readiness for compensation processes Support internal and external audits related to compensation and pay equity Manage vendor relationships for compensation surveys and tools Oversee the Total Rewards inbox and ensure timely resolution of employee and manager inquiries Leadership & Collaboration Act as a subject matter expert and trusted advisor on compensation and analytics Coach and mentor junior team members and HR colleagues on compensation principles and tools Lead the development and delivery of training and upskilling initiatives for HR Business Partners and leaders to build compensation capability Collaborate cross-functionally with HR, Finance, Legal, and business leaders to align rewards with strategy Champion a culture of transparency, fairness, and continuous improvement People Develop positive and productive peer relationships Work in a collaborative and constructive manner with team and cross functional partners Support the Director, Total Rewards & HR Technology and working effectively with other members of the HR team to achieve business goals Support HR and cross functional partners as required Maintain strong positive relationships with all internal and external stakeholders and providers Cultural Demonstrate Indigo’s values in daily work and interactions Embrace learning opportunities and seek feedback for continuous improvement Support change initiatives and contribute to a culture of adaptability Promote inclusivity and respect in all team interactions Scope & Relationships Reports to: Director, Total Rewards & HR Technology Key Relationships: Human Resources, Payroll, Finance, Operations, External vendors & consultants Qualifications Qualifications / Experience 5+ years of progressive experience in compensation, total rewards, and HR analytics Strong knowledge of compensation design, job evaluation, and market pricing methodologies Experience with compensation survey tools (e.g., Mercer, WTW) and HRIS platforms (preferably UKG) Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, SQL) Solid understanding of employment legislation and pay equity requirements Bachelor’s degree in Human Resources, Business, Finance, or related field; CCP designation is an asset Experience in the retail or customer service industry is an asset Competencies / Skills / Attributes Strategic thinker with strong business acumen and analytical skills Excellent communication and stakeholder management abilities High attention to detail and commitment to data accuracy Ability to manage multiple priorities in a fast-paced environment Collaborative, curious, and solutions-oriented mindset Additional Information Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process, including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly, fairly, and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, we embed Diversity, Equity, Inclusion, and Accessibility into the foundation of our values, through training, policy, and hiring practices, and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQIA+, and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation, please contact Human Resources at talent@indigo.ca This posting is for a current opportunity within Indigo. #J-18808-Ljbffr