Game Facilitator

#EnterTheGame Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames. The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This job posting is for an existing vacancy. This is a part-time, permanent position at our Pickering store located at 1899 Brock Road, Pickering, ON, L1V 6E4. The Duties and Responsibilities: Game Facilitation Be professional in thought, language, and actionExemplify excellence in facilitation, giving customers a great experienceBrief new groups thoroughly but concisely prior to the start of their experienceObserve customers in the gaming area and provide an explanation, if necessaryParticipating with customers in games if needed to ensure customers have an excellent experienceMonitor and be attentive to game play, giving timely aid as necessaryHandling any malfunctions with support of the Team LeadsMaintain a clean and comfortable work environment Check-In Facilitation Warmly greet customers when entering or leaving establishmentVerify appointment times and explain the check-in processHandle cash, debit, credit, or gift card transactions with customersIssue receipts, and wristbandsAnswer customer inquiries and involve a Team Lead if the answer is not sufficient Facility Maintenance Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etcPainting around the main facility, as neededAiding Team Lead in checking inventory of merchandiseResetting and disinfecting wristbandsCleaning and disinfecting available lockers and loungeNotifying Team Leads immediately of game failures or malfunctionsTouching up equipment; gluing props, and other unskilled tasks The Qualifications: 1 year of customer service experience is considered an assetMust be flexible and available to work evenings, weekends, and holidaysStrong communication skills, multi-tasking, and time management skillsMust be a people person—energetic, friendly and outgoing, with the ability to command attention in a crowd of peopleMust be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability) The Perks: Competitive wageOpportunities for advancementCasual dressEmployee discountFun and dynamic work environmentOn-site parking Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. #J-18808-Ljbffr