Employee Relations Manager

Join to apply for the Employee Relations Manager role at Amazon. The North American Employee Relations (ER) team supports field operations organizations across fulfillment and logistics business lines. The central objective of our team is to ensure the treatment of employees that is fair, respectful, and consistent with our core business values and objectives. This position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; analyze multiple levels of employee and partner feedback to identify risks and gaps; create, audit, and sustain positive workplace relations programs; and design and conduct positive workplace relations training that drives best practices. The Manager will also work reactively on crisis‑oriented situations and employee relations issues that may arise at a single station, within a specific geographic region, or network‑wide. Balancing time between projects and crisis‑response is a critical component for success in the position. Key Job Responsibilities Detect and Mitigate Risks: Apply employee and labor relations expertise to identify trends, gaps, and challenges; execute solution‑focused strategies and programs to mitigate risks. Crisis Management: Work reactively on crisis‑oriented partner issues under time limitations while exercising excellent judgment. Project Management: Independently own large‑scale, network‑wide projects delivered on time that improve frontline partner experience. Analyze and Interpret Data: Use strong analytical skills with data and anecdotes to develop persuasive narratives and recommendations; define and measure success of programs. Communicate Effectively: Rapidly produce high‑quality written communications that concisely analyze problems and recommend solutions; design and deliver highly engaging training sessions. Collaborate: Build constructive relationships with critical stakeholders to share information and influence change. Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions. Work at Scale: Launch and manage sustainable mechanisms for entire networks. Basic Qualifications Bachelor’s degree or equivalent. 7+ years of employee relations, labor relations, or labor/employment law experience. Successful record of creating, improving, and executing programs at scale; experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience. Skilled in MS Excel, Word, SharePoint & PowerPoint. Preferred Qualifications Advanced degree, JD, or other specialized training in labor/employee relations. Experience building and launching programs that measurably impact positive engagement. Works well in a fast‑paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change. Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments. Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills. Solid sense of accountability, high‑quality judgment and sound decision‑making. Ability to handle confidential information and escalat issues when appropriate. Ability to quickly connect with people across a wide variety of cultural and socio‑economic backgrounds. Fluency in multiple languages. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. The base salary for this position ranges from $85,700/year up to $143,100/year. Salary is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. Applicants should apply via our internal or external career site. #J-18808-Ljbffr