Manager, Employee Relations

About Capital One CanadaFor over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. About the TeamWe are a small, dynamic team with a broad mandate. We value passion and initiative, and continually seek innovative ways to better serve our associates and business leaders. About the RoleAs Manager, Employee Relations, you will be a vital partner in fostering a safe, fair, and effective work environment. Your core focus will be on managing case work, including performance management, accommodations, organizational changes, and any complex, high‑level escalations. Along with case support, you will consult with business partners and drive strategic HR projects, such as developing and implementing new company policies, ensuring compliance with evolving legislation, upskilling people leaders, and proposing process improvements to maintain a "Well Managed" team. Your ResponsibilitiesCase work including accommodations, conflict resolution, and performance managementProviding coaching and support to both managers and associates in difficult situationsSupporting managers throughout the employee lifecycle, including recruitment, active employment and terminationPartnering with the line of business HR Business Partners to enhance people leader capabilitiesLeading various strategic initiatives, including developing new training programs and streamlining workflow across the HR teamEnsuring the Employee Relations team is well managed, which includes taking initiative on areas of improvement, ensuring legal compliance at all levels and keeping a pulse on our top risksReviewing departmental case data to identify trends and recommend action plans for business units to implementPartnering with our investigations team as they investigate allegations of discrimination/harassment, and provide recommendations to business leadersPartnering with the Ethics and Investigations Team based out of the U.S. for conflicts of interest and other related mattersPartnering with our international partners in the U.S., the U.K. and the Philippines’ Employee Relations Team for continuous learning, share best practices and improve our Canadian processes and practicesActing as role model and champion for Capital One values Basic QualificationsUndergraduate degree or diploma in Human Resource management or a related field5+ years of Human Resources experienceExceptional communication skills, both verbal and writtenHuman Resource designation or working towards (CHRP, CHRL)Strong time management skills and ability to manage a large caseloadAble to deal with highly confidential information discreetly Preferred QualificationsGraduate degree in a related field (humanities, HR, law etc.)5+ years of Employee Relations experience (case management)Experience in conflict resolution, mediation, etc.Ability to present data in a meaningful and compelling wayKnowledge of Provincial and Federal Employment Law and experience in an Employee Relations advisory role distinctly preferredExperience of people management issues5+ years of experience working in a team environment and collaborating with multiple stakeholders Working at Capital OneEnjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one‑time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station. Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3,000 in mental health coverage and up to $5,000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life. Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. #J-18808-Ljbffr