Canada- Sr Application Engineer

OverviewCanada- Sr Application Engineer (Salesforce Agentforce AI)This range is provided by PointClickCare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range: CA$112,000.00/yr - CA$125,000.00/yrAt PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.What Your Day-to-Day Will Look LikeWork at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents.Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others.Build test automations to improve QA efficiencies in QA for Salesforce and other applications.Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases.Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized.Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.).Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing.Analyze, troubleshoot, and debug systems for standard issuesBe an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers fasterCreate and maintain technical documentation for all builds and AI Agents producedOnboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.Perform other tasks and duties as assignedQualifications We Are Looking ForHands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources.Experience creating intelligent process automations using tools like Power Automate or othersSolid experience creating test automations for Salesforce and other platformsSolid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc.Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.)Proficient in DevOps processes and tools (e.g., Copado, AutoRabit)Proficient in GITHUB and troubleshooting standard versioning and DevOps issuesProficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutionsSolid experience with automated testing frameworks (e.g. PMD, Selenium, Copado CRT)In-depth understanding of Salesforce data models, security, and governor limitsExcellent organization, critical-thinking and self-management skillsA continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with othersSolid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & OperationsCommunicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of viewProven experience as a great Intermediate Application EngineerCertifications:Salesforce Certified Agentforce SpecialistSalesforce Certified Platform Developer I & II (required)Salesforce Advanced Administrator certification (required)Salesforce Certified Application/Systems Architect (desired)BSc/BA in Computer Science, Engineering, or a related field (or equivalent work experience)Bonus Points ForExperience building AI Agents on other AI PlatformsExperience being part teams that operated using the Product Operating ModelExperience working on a SaaS productExperience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or AngularStandard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce EinsteinExperience working with AWS, Azure, or other cloud platforms.Experience working with Service-Oriented Architecture (SOA) and SaaS product developmentKnowledge of SAML, OAuth, and OpenID Connect for authentication and authorizationExperience with on-call responsibilities for production-grade systems.Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)PointClickCare Benefits & PerksBenefits starting from Day 1Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and moreIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. It is important to note that final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us. Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at PointClickCare by 2xGet notified about new Senior Application Engineer jobs in Mississauga, Ontario, Canada.Toronto, Ontario, Canada CA$95,000.00-$105,000.00 1 month agoToronto, Ontario, Canada CA$120,000.00-CA$130,000.00 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr