Linux Desktop
1 week ago
Linux Desktop & Devices Support Engineer Canonical invites you to join as a Linux Desktop & Devices Support Engineer, a role that blends technical expertise with customer‑centric service. You will deliver support for the full desktop and server stack of Ubuntu, manage support cases from qualification through resolution, and collaborate with senior engineers when necessary. Responsibilities Investigate and troubleshoot customer issues, research root causes, and determine escalation paths. Resolve complex technical problems related to Canonical’s product portfolio. Own support cases, ensuring they meet SLA targets and achieve high customer satisfaction. Engage customers via phone, ticketing systems, and remote sessions to solve issues. Participate in a regular weekend working rotation as required. Contribute new knowledge‑base articles and maintain existing content. Understand the Ubuntu development process to set accurate expectations on fix timelines. Qualifications Professional written and spoken English with excellent presentation skills. Strong academic background or a compelling alternative path. Undergraduate degree in a technical subject or equivalent experience. Track record of exceeding expectations and delivering outstanding results. Hands‑on Linux troubleshooting (logs, stack traces, configuration editing). Experience integrating Linux with authentication/directory services and network file systems. Ability to navigate stack traces, logs, and determine proper escalation. Solid understanding of OS and application‑level bugs. Rapid learning ability, adaptability, and resilience in a customer‑facing role. Programming fundamentals in any language. Availability to travel internationally twice a year for up to two weeks each time. Extensive customer support experience with a focus on professional communication and expectation management. Benefits Remote position with flexible schedule; global coverage except when on site. Distributed work environment with bi‑annual in‑person team sprints. Personal learning and development budget of USD 2,000 per year. Annual compensation review and performance‑based bonus or commission. Recognition rewards and holiday leave. Maternity and paternity leave with support. Employee Assistance Programme. Travel upgrades for long‑haul company events and Priority Pass eligibility. About Canonical Canonical is a leading open‑source technology firm that publishes Ubuntu, a widely used operating system powering public cloud, AI, IoT, and enterprise solutions worldwide. With over 1,100 colleagues across more than 75 countries, Canonical emphasizes remote collaboration and infrequent in‑person meetings to align on strategy and execution. Equal Opportunity EmployerCanonical fosters a workplace free from discrimination. Diversity of experience and perspective is valued, and all applicants receive fair consideration. Seniority level: Entry levelEmployment type: Full‑timeJob function: Information TechnologyIndustry: Software Development #J-18808-Ljbffr
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Software Engineering Manager
15 hours ago
Vancouver, Canada Canonical Full timeSoftware Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at CanonicalSoftware Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicantsJoin to apply for the Software Engineering Manager - Desktop and...
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Remote Linux Desktop
1 week ago
Vancouver, Canada Canonical Full timeAn innovative open-source technology firm is looking for a Linux Desktop & Devices Support Engineer to provide support for Ubuntu across various platforms. The role involves troubleshooting issues, resolving technical problems, and ensuring customer satisfaction. Ideal candidates will possess strong Linux skills, excellent communication abilities, and a...
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Vancouver, Canada Canonical Full timeEmbedded & Desktop Linux Systems Engineer - Optimisation2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon.The role is a fast‑paced,...
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Vancouver, Canada Canonical Full timeEmbedded & Desktop Linux Systems Engineer - Optimisation 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Work across the full Linux stack from kernel through GUI to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. The role is a fast‑paced,...
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Desktop Support Administrator
2 weeks ago
Vancouver, Canada Bardel Entertainment Full time**OUR STORY**: For more than 35 years, Bardel Entertainment has been growing and evolving, yet at our core, we remain grounded in the creative roots of the craft of animation. Our pursuit of fresh ideas, techniques, and technologies is driven by the belief that together, through creativity and collaboration, we can accomplish anything! If you want to be part...
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Linux Engineering Manager
3 weeks ago
Vancouver, Canada Canonical Full timeLinux Engineering Manager - Optimisation for Latest HardwareJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at CanonicalLinux Engineering Manager - Optimisation for Latest Hardware4 months ago Be among the first 25 applicantsJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at...
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Linux Engineering Manager
3 weeks ago
Vancouver, Canada Canonical Full timeLinux Engineering Manager - Optimisation for Latest Hardware Join to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at Canonical Linux Engineering Manager - Optimisation for Latest Hardware 4 months ago Be among the first 25 applicants Join to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at...
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Desktop Systems Specialist I
1 day ago
Vancouver, Canada Industrial Light & Magic Full timeThis role is considered Hybrid, which means the employee will work minimum 2-3 days onsite at a Company designated location and occasionally from home. _The role may also require on-call or _occasional work outside of normal business hours._ **Who We Are**: Industrial Light & Magic, founded in 1975 by George Lucas, has crafted some of the most iconic...
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Embedded Linux Senior Software Engineer
15 hours ago
Vancouver, Canada Canonical Full timeEmbedded Linux Senior Software Engineer - OptimisationJoin to apply for the Embedded Linux Senior Software Engineer - Optimisation role at CanonicalEmbedded Linux Senior Software Engineer - Optimisation1 week ago Be among the first 25 applicantsJoin to apply for the Embedded Linux Senior Software Engineer - Optimisation role at CanonicalWork across the full...
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Junior IT Desktop Support
3 days ago
Great Northern Way, Vancouver, Canada Samsung Full timePosition SummaryThe Junior IT Desktop Support member is the first point of contact for employees at Samsung Research Canada. While providing the highest level of customer service, the ideal candidate answers incoming calls, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 and 2...
