Chief Operating Officer

5 days ago

West Vancouver, Canada Hollyburn Country Club Full time

The Club: Hollyburn Country Club is a private family Club that provides its Members with an exclusive hub for activity, sport, dining, entertainment, socialization and business.

· Our Club is a home away from home for many of our Members.

· We believe in living our values each day: Community, Respect, Hospitality, Evolve and Magic

The Location: Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited.

The Role: We are seeking a full-time Chief Operating Officer to join our team. The Chief Operating Officer reports to the GM/CEO and is responsible for managing the effective operations of the Club. This includes oversight of all technical and operational areas of the Club to ensure efficient day-to-day operations and to deliver and maintain the highest level of service to members. In addition, they work closely with the Senior Leadership team in developing long-term operational strategies that help meet the Club objectives. The role oversees an annual operating budget of $5.4 million and a capital budget of $1.5 million, ensuring fiscal responsibility and strategic financial planning.

Reports: The role includes oversight of 4 direct reports including: Engineering Manager, Engineering Lead-Hand, Housekeeping Manager and, Member Services & Security Manager with broader responsibility for approximately 50 team members within the department

Duties & Responsibilities

Facility:

· Responsible for daily operations including: Facility, Groundskeeping, Housekeeping, Shipping & Receiving, Engineering, Member Services & Security, and Sign Shop

· Participate in on-going facility, grounds, and equipment inspections throughout the Club to assure that preventative maintenance, cleanliness, safety, and other standards are consistently attained

Finance:

· Responsible for the overall financial performance of the Operations department

· Monitor monthly and yearly operating and capital budgets, short and long-term financial goals, cost controls, operating standards, and strategies to ensure the fiscal health and operating efficiency

· Audit and approve bi-weekly payroll

Operational:

· Accountable for procurement, asset management, and capital planning, ensuring efficient use of resources and strategic investment in assets

· Plan, manage and approve staffing and scheduling procedures, the long-range staffing needs of the department and monitor actual labour hours and costs

· Ensure all Federal, Provincial and municipal laws and acts are consistently adhered to including the Workers Compensation Act, Safety Standards Act, Health Act, and municipal bylaws

Leadership & Staffing:

· Responsible for the selection, recruitment, compensation, direction and management of the staff within Operations

· Comply with established Club hiring procedures, and ensure that all new and existing employees receive adequate training and orientation

· Mentor, train, coach and monitor staff to consistently meet and exceed the Clubs’ excellence service standards and goals

· Effectively manage stakeholder relationship and regularly present strategic updates and reports to the Board of Directors

Customer Service:

· Ensure members and guests receive courteous, prompt, and professional attention to their needs

· Utilize feedback to improve departmental operations and member satisfaction

Requirements

· Minimum 7 years of experience in managerial positions in private clubs, recreation, or hospitality

· Proven experience collaborating with a board of directors, demonstrating strategic leadership and governance expertise

· Experience supervising and managing a multi-faceted operation and managing a large group of individuals

· Project & Financial Management Experience

· Own transportation is an asset due to the Club’s location

· You agree to get a Police Information Check with a vulnerable sector search

Perks & Benefits

· Comprehensive benefits packages

· Employer Contribution Matching Pension Plan

· Access to our in-house staff meal program

· Free on-site parking

· Staff events, generous recognition, and much more

Equal Opportunity Employer: Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

Submit your resume and cover letter along with salary expectations to: careers@hollyburn.org

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