Contact Center Manager
4 weeks ago
Contact Center Manager (Manager of Navigation Services) Full Time – St. John’s, NL Position Overview We are seeking an experienced Manager of Navigation Services to lead and scale our patient support operations across North American markets. This role is critical to ensuring exceptional patient experiences, regulatory compliance, and efficient contact center performance in a 24/7 healthcare environment. You will manage a distributed team of agents supporting appointment scheduling, patient intake, technical support, and general inquiries—while aligning operations with healthcare regulations in both countries. Key Responsibilities Lead, coach, and develop a high-performing contact center team supporting Canadian and U.S. patients Oversee daily operations across phone, chat, email, and SMS channels Ensure compliance with HIPAA/FWA (U.S.), PHIA/HIA (Canada), and internal privacy standards Monitor KPIs, SLA, quality scores, and staffing adherence Partner with Clinical, Product, and Compliance teams to improve patient workflows Manage workforce planning, scheduling, and capacity forecasting across time zones Implement quality assurance programs, training initiatives, and performance reviews Lead incident management and escalation for sensitive patient or clinical issues Drive continuous improvement through data analysis and process optimization Support contact center technology Oversee supporting operations and contractors that contribute to our services when appropriate Skills and Requirements Completion of a diploma or degree from a relevant program such as Business—a combination of relevant education and experience will be considered Contact center leadership experience, preferably in telehealth, healthcare, or regulated services Experience managing remote or hybrid teams across multiple geographies Strong coaching and mentorship abilities Strong knowledge of healthcare privacy regulations (HIPAA, PHIA) Proven ability to scale operations while maintaining high service quality Experience with omnichannel contact center platforms Excellent communication, coaching, and stakeholder management skills Data-driven mindset with strong reporting and analytics capabilities Nice to Have Experience in a bi-national (Canada/U.S.) operation Familiarity with telehealth workflows and virtual care models Bilingual (English/French or English/Spanish) Experience supporting 24/7 or on-call healthcare environments Why Work with Us With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource–our people We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for a company that values you, apply today Fonemed is an equal opportunity employer and is committed to diversity, equity, and inclusion. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website to apply at www.fonemed.com. #J-18808-Ljbffr
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Contact Center Manager
4 weeks ago
San Juan de Terranova, Canada Fonemed Full timeContact Center Manager (Manager of Navigation Services) Full Time – St. John’s, NL Fonemed is a fast-growing healthcare technology company on a mission to transform how providers deliver care. Our solutions help clinics, hospitals, and health systems work smarter, improve patient outcomes, and operate more efficiently. As we continue to expand, we’re...
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North America Telehealth Contact Center Manager
4 weeks ago
San Juan de Terranova, Canada Digital Lagoon Full timeA telehealth company in St. John’s, NL is seeking a Manager of Navigation Services to lead and scale patient support operations. The role involves managing a high-performing contact center team, ensuring compliance with healthcare regulations, and optimizing performance across communication channels. Ideal candidates should have contact center leadership...
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San Juan de Terranova, Canada Fonemed Full timeA healthcare technology company is seeking a motivated Contact Center Manager to lead patient support operations across North America. This role involves ensuring exceptional patient experiences and compliance while managing a distributed team. Ideal candidates should have significant experience in contact center leadership within the healthcare sector,...
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District Pharmacy
1 week ago
San Juan de Terranova, Canada Walmart Full timeA leading retail corporation in Canada seeks a Pharmacy Manager to oversee operations within the Pharmacy and Vision Center. This role includes developing leadership strategies, ensuring compliance, and working collaboratively with teams to enhance store procedures. The suitable candidate will hold a college degree and have managerial experience, preferably...
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Telehealth Navigation Services Manager
4 weeks ago
San Juan de Terranova, Canada Fonemed Full timeA healthcare technology company is seeking a motivated Manager of Navigation Services to lead patient support operations across North America. You will manage a high-performing contact center team, ensuring compliance with healthcare regulations and delivering exceptional patient experiences. The ideal candidate has leadership experience in telehealth or...
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Engineering Manager, MAAS
2 weeks ago
San Juan de Terranova, Canada Canonical Full timeCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Engineering Manager, MAAS
2 weeks ago
San Juan de Terranova, Canada Canonical Full timeCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Multiple Opportunities
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San Juan de Terranova, Canada Volunteer Success Full timeSummary Waterford Hospital:As the primary center for mental health and addictions programs for adults in the province, the Waterford Hospital provides urgent, acute, and outpatient care. It offers a range of volunteer opportunities to support patients and residents in various capacities. Volunteer Roles Friendly Visiting: Visit with patients and residents to...
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FOH Management
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San Juan de Terranova, Canada Northland Properties Full timeOverview Moxies - St. John’s, 227 Kenmount Road, St. John’s, Newfoundland and Labrador, Canada Posted Wednesday, January 7, 2026 at 3:30 AM | Expires Sunday, February 8, 2026 at 3:29 AM At Moxies, we pride ourselves on delivering an exceptional dining experience to our guests. We are currently seeking a dedicated and experienced Restaurant Supervisor to...
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FOH Management
3 days ago
San Juan de Terranova, Canada Northland Properties Full timeOverviewMoxies - St. John’s, 227 Kenmount Road, St. John’s, Newfoundland and Labrador, CanadaPosted Wednesday, January 7, 2026 at 3:30 AM | Expires Sunday, February 8, 2026 at 3:29 AMAt Moxies, we pride ourselves on delivering an exceptional dining experience to our guests. We are currently seeking a dedicated and experienced Restaurant Supervisor to...
