Resident & Family Experience Coordinator (Social Services Worker)
1 week ago
Resident & Family Experience Coordinator (Social Services Worker) Join us as a Resident & Family Experience Coordinator II, where you will play a critical role in improving the lives of residents and fostering a welcoming community. You will lead the move‑in, transfer, and move‑out processes, provide social‑services counseling, and coordinate advanced care planning and treatment plan discussions. Responsibilities Lead the resident move‑in, transfer, and move‑out process in accordance with the organization’s move‑in experience standards, including facilitating the application, accessing financial supports, tours, and introducing the resident/family/SDM to the community and its operations. Provide social‑services worker counseling services within the scope of qualification. Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources when required to ensure resident social needs are met. Support residents and families during advanced care planning, treatment plan conversations, and funeral arrangement discussions. Respond to, correspond with, and track feedback received in the resident home area/neighborhood, ensuring timely and satisfactory resolution. Provide reporting and analysis of feedback to Leadership & Quality Committee. Collaborate with departmental leaders to coach and direct resident home area/neighborhood teams, delivering exemplary service excellence and hospitality. Qualifications Registered Social Services Worker per provincial legislation. Minimum three years’ experience in healthcare, social services, or related sector. Knowledge of the Long Term Care Act & Regulations preferred. Customer service related experience is an asset. Hospitality and/or sales related experience is an asset. Strong oral and written communication skills required. Ability to organize, plan, and delegate responsibilities. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process. Salary: CA$90,000.00 - CA$100,000.00 #J-18808-Ljbffr
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Toronto, Ontario, Canada Sienna Senior Living Full timeIf you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join usThe Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.As a Resident & Family Experience...
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Toronto, Canada Sienna Senior Living Full timeA leading senior care provider in Toronto is looking for a Resident & Family Experience Coordinator. This full-time position involves leading the move-in process, providing social services counseling, and supporting families during treatment planning discussions. The ideal candidate will have at least three years of experience in healthcare or social...
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Admission & Resident Family Services Coordinator
2 weeks ago
Toronto, Canada THE REKAI CENTRES Full time**Qualification**: - **Required**: Bachelor degree in Social Work **OR** graduate of recognized Social Service Work diploma program, **OR** Bachelor’s Degree in Social Work, Gerontology. - **Required**:A minimum of two years’ experience in resident services or case management. - **Required**: PIECES certificate - **Required**:U First certificate -...
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Social Service Worker/placement Coordinator
18 hours ago
Toronto, Canada COPERNICUS LODGE Full time**SOCIAL SERVICES WORKER / PLACEMENT SERVICES COORDINATOR** Copernicus Lodge is a not-for-profit, charitable and ethno-specific organization made possible through the efforts of the Polish Canadian community and the vision of Father Michael Smith, OMI. Located in the heart of the Roncesvalles community in west-end Toronto, we are a 228 bed Long Term Care...
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Senior Care Social Worker: Resident
1 week ago
Toronto, Canada AgeCare Full timeA community-focused organization in Toronto is seeking a dedicated Social Service Worker/Social Worker to provide support and assessment for residents and families. Your role will include coordinating with new residents, assisting with the move-in process, and evaluating social service provisions. The ideal candidate holds a Bachelor's or Master's degree in...
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Toronto, ON MY J, Canada Sherbourne Place, Long Term Care Home Full timeJob description:Qualification:Preferred: Bachelor's degree in social work OR graduate of a recognized Social Service Work diploma program, OR Bachelor's Degree in Social Work, Gerontology.Required: A minimum of two years' experience in resident services or case management within the healthcare sector, preferably in a long-term care home.Required:...
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Toronto, ON, Canada Sienna Senior Living Full timeIf you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Resident & Family Experience...
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Toronto, ON, Canada Sienna Senior Living Full timeIf you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Resident & Family Experience...
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Resident and Family Experience Coordinator
1 week ago
Toronto, Canada Sienna Senior Living Full timeIf you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth - then join us! As a valued member of the management team, the Resident & Family Experience Coordinator demonstrates a commitment to resident safety by providing quality services in accordance with the organization’s...
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Resident and Family Experience Coordinator
2 weeks ago
Toronto, Canada Sienna Senior Living Full timeIf you’re passionate about leading a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident and Family Experience Coordinator is a critical role within our communities as it impacts the lives of residents through the strong leadership and motivation of Sienna team members. As a Resident and...
