Team Manager

Join to apply for the Team Manager - Vancouver Oakridge Park role at Tiffany & Co.Join to apply for the Team Manager - Vancouver Oakridge Park role at Tiffany & Co.JOB DESCRIPTIONWe believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.OverviewJOB DESCRIPTIONWe believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.As a Team Manager you will:Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.Key AccountabilitiesSalesDeepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.Manage and motivate the team to consistently achieve or exceed store sales target.Drive client development activities among individual team members to cultivate new and existing clients.Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.Drive business through key product pillars and KPIs.ServiceExecute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.Optimize hospitality and store amenities to create unique experiences.Take action on TEI performance and client feedback to improve customer service.TalentAttract, hire, and retain top talent to cultivate a climate of high performance.Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.Network and recruit to build a pipeline of diverse, multilingual, highly skilled talentSet and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.Leverage training and development offerings to effectively support growth and development to drive performance.Operational ExcellenceChampion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.Ensure exceptional operational support to drive sales and service.Manage efficient back of the house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.Ensure compliance with all internal control procedures.Required QualificationsMinimum of 3 years of retail or luxury retail store management experience or relevant customer related experienceProven track record in sales generation, managing the achievement of sales results.Flexibility to work non-traditional hours, including days, nights, weekends and holidays.Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).Preferred Qualifications:A college/university degree.Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.The hiring range for this position is between $80,000 - $115,000. The rate of pay offered will be dependent upon candidates' relevant skills and experience. This role is also eligible for sales commission.Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at CanadaHR@tiffany.com to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesRetail Apparel and Fashion, Retail Luxury Goods and Jewelry, and RetailReferrals increase your chances of interviewing at Tiffany & Co. by 2xSign in to set job alerts for “Manager” roles.New Westminster, British Columbia, Canada 5 days agoDistrict Manager in Training (DMIT) CanadaBurnaby, British Columbia, Canada 6 months agoBurnaby, British Columbia, Canada CA$70,000.00-CA$75,000.00 1 week agoRichmond, British Columbia, Canada 3 weeks agoProduction ManagerDonald's Fine Foods - Richmond January 27, 2025Richmond, British Columbia, Canada 4 months agoLangley, British Columbia, Canada 5 days agoRichmond, British Columbia, Canada 3 weeks agoStores Manager - Metropolis at Metro TownBurnaby, British Columbia, Canada 1 week agoHead of eCommerce & Marketplace Manager - Consumer Packaged GoodsSurrey, British Columbia, Canada 1 month agoDelta, British Columbia, Canada 1 month agoWe’re unlocking community knowledge in a new way. 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