Personal Lines Claims Specialist

3 weeks ago

South Frontenac, Canada Zurich Canada Full time

OverviewPersonal Lines Claims Specialist - Pool Posting at Zurich Canada. This is a talent pool posting for Montreal (hybrid with in-office 3 days/week) and Kitchener-Waterloo (remote/virtual in the area). If you have experience handling first-party automobile and/or property claims, we want to hear from you.Note: This is a talent pool posting. If your profile aligns with a future opportunity, a member of our recruitment team will contact you directly to move forward in the hiring process.What you will doAs a Claims Specialist, you’ll manage personal lines auto and property claims from start to finish—delivering exceptional service, resolving claims efficiently, and being a trusted partner to our customers during challenging times. Here’s a snapshot of what the role includes:Investigate and evaluate claims to determine coverage, liability, and damagesProactively communicate with customers, brokers, and partners throughout the claims lifecycleApply negotiation strategies and decision‑making skills to resolve claims fairly and effectivelyLeverage tools like Mitchell Work Center and Guidewire to assess damages and manage casesMaintain accurate documentation and ensure compliance with provincial laws and Zurich’s best practicesSupport fraud detection, subrogation efforts, recovery, and salvage processesDeliver exceptional customer experience and uphold Zurich’s commitment to service excellenceYour qualifications2+ years of experience in auto or property claims (or equivalent education + training)Solid understanding of insurance policy wordings, provincial regulations, and repair processesTech-savvy with Microsoft Office and claims platformsStrong written and verbal communication skillsDetail-oriented and organized, with the ability to juggle multiple filesBilingual (English/French) is a strong asset, and required for Quebec-based rolesNice to HaveCompletion or progress toward CIP designationExperience working with brokers or underwriting teamsFamiliarity with tools like Mitchell, ARMS, or GuidewireA growth mindset and customer-first attitudeFluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.Your Next ChapterAt Zurich Canada, we’re always open to meeting talented professionals ready to make a difference. Whether you’re actively looking or just exploring your options, we invite you to join our year-round talent pool. When the right opportunity arises in your area, we’ll be ready—and so will you.Apply now and stay connected with us.Culture and BenefitsWe cultivate a diverse and inclusive environment with DEIB initiatives and a culture that values collaboration and diverse perspectives.Competitive health/benefits plan and total compensation, with a minimum of four weeks of vacation per year.Four personal days per year for personal reasons, holidays, or mental health needs.Commitment to training and development opportunities.Community involvement and a history of awards for workplace culture.Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for Zurich. #J-18808-Ljbffr

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